Billing & Contracts Operations Lead

BDO USA, LLP; Grand Rapids (MI); On-site; USD 68,000 - 83,000; Full time

Job summary

BDO USA, LLP in Grand Rapids, MI, is seeking a Credit to Cash Senior Operations Analyst to monitor day-to-day billing and contract administration activities and coordinate with regional finance and lead analysts to implement firm-wide policies.

The role requires a Bachelor's degree in Finance, Accounting, or Economics or a comparable track record, excellent verbal and written communication, and the ability to mentor staff, lead improvement projects, and manage unbilled receivables to ensure

Qualifications

• Bachelor's degree in Finance, Accounting, or Economics with 2+ years billing/contract experience.
• Or a high school diploma with 5+ years billing/contract management experience.
• Professional services firm experience preferred; supervisory experience 2+ years preferred.

Responsibilities

• Provide billing and contract administration direction and support to client facing professionals and lead analyst.
• Investigate, identify root causes and resolve complex billing issues utilizing firm best practices through coordination with client facing professionals, lead analysts and regional finance.
• Provide resolution for first level issues escalated by the lead analysts or client facing professionals.
• Train new and existing staff on the firm's billing and contract administration policies, procedures and best practices.
• Serve as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices.
• Review identified billing and contract administration issues, and updates departmental procedures and Knowledge Based articles.
• Lead billing and contract administration improvement projects in individual locations, as directed.
• Work in concert with Regional Finance, Principals and Office Managing Principals (OMP) to understand billing and contract administration needs of assigned region(s).
• Researches and responds to client questions received through the BDO eBill portal.
• Researches and provides timely response to internal billing and contract administration inquires.
• Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner.
• Mentors and assists in the development of lead analysts.
• Coordinates and leads onsite support for existing locations and expansions.
• Other duties as required.

Skills

Verbal communication

Written communication

Time management

Attention to detail

Multitasking

Customer service

Education

Bachelor's degree in Finance/Accounting/Economics

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Oracle Cloud/Time & Billing

Job description

BDO USA, LLP in Grand Rapids, MI, is seeking a Credit to Cash Senior Operations Analyst to monitor day-to-day billing and contract administration activities and coordinate with regional finance and lead analysts to implement firm-wide policies.

The role requires a Bachelor's degree in Finance, Accounting, or Economics or a comparable track record, excellent verbal and written communication, and the ability to mentor staff, lead improvement projects, and manage unbilled receivables to ensure