Billing & Collections Specialist

Horizon House, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical & dental

9 paid holidays

Paid time off

Tuition reimbursement

Retirement plan

Voluntary tax-sheltered annuity

Transit benefit

Advancement opportunities

and more

Job summary

Horizon House, Inc. in Philadelphia is seeking a full-time Billing & Collections Specialist to join the Information Services and Technology Department. The role focuses on resolving day-to-day billing issues and maintaining timely cash collections.

Top candidates will have a High School diploma or GED and at least two years in general office work, plus three years in an EHR collections role preferred. Proficiency with Excel, Word, Outlook, and billing software is expected.

Qualifications

• High School diploma or GED and at least 2 years of general office experience.
• Minimum 3 years of experience in an EHR collections-specific role preferred.
• Understanding of billing, collections, and receivable procedures.
• Strong written and verbal communication and attention to detail.
• Ability to work in a team and handle stressful situations.

Responsibilities

• Maintain and resolve day-to-day billing and cash collections issues.
• Process checks, electronic payments, and adjustments in the EHR system.
• Verify eligibility and benefits; follow up on insurance claim denials.
• Prepare, review, and transmit claims using billing software.
• Ensure completeness and accuracy of all claims before submission.
• Demonstrate excellent customer service and problem-solving.

Skills

Billing & collections

EHR experience

Microsoft Office

Ten-key

Attention to detail

Customer service

Education

High School diploma or GED

2 years general office experience

3 years EHR collections experience (preferred)

Tools

EHR system

Billing software

Excel

Word

Outlook

Ten-key adding machines

Job description

Horizon House, a non-profit organization, has been widely recognized for its services as a provider of community-based behavioral health, intellectual disability, and homeless services in Eastern Pennsylvania and the state of Delaware. Each year, Horizon House provides a continuum of services at over 100 sites to over 4,5000 adults with psychiatric or developmental disabilities, drug and alcohol addictions, and/or homelessness. A pioneer in the field of community-based rehabilitation, Horizon House is widely recognized for its innovative approach to the delivery of services in a community setting.

Currently, we are seeking a full-timeBilling & Collections Specialistto work in our Information Services and Technology Department.

Some duties include:

• Responsible for maintaining and resolving the day-to-day billing and cash collections issues; following up on unpaid claims and filing appeals when appropriate.
• Process all checks, electronic payments, and adjustments in our EHR system.
• Knowledge of medicalbilling for behavioral health systems.
• Check eligibility and benefits verification.
• Timely follow-up on insurance claim denials, exceptions, or exclusions. Track past due balances and resolve discrepancies.
• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
• Verifies the completeness and accuracy of all claims before submission.

The successful candidate will have the following:

• High School diploma or GED equivalent and at least 2 years of general office experience, preferably using computers; or any combination of experience, education, or training that would provide the level of knowledge, skill, and ability required.
• A minimum of 3 years of experience in an EHR collections-specific role is preferred.
• An understanding of billing, collections, and receivable procedures is required.
• Strong written and verbal communication skills required.
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy.
• Excellent customer service skills are required. Must possess a high level of interpersonal skills, including the ability to respond calmly and make rational decisions in stressful situations.
• Ability and understanding of the use of a personal computer and appropriate software, including but not limited to Excel, Word, and Outlook. Skilled in using ten-key adding machines.
• Flexibility in work schedule when required.
• Must be able to work as part of a team with peers and leadership within the organization.
• Strong problem-solving skills.

Scope

• Required to sit for long periods.
• Light lifting and/or carrying, not to exceed 50 lbs.

Horizon House offers competitive compensation and a comprehensive benefits package.

• medical & dental
• (9) nine paid holidays
• paid time off
• tuition reimbursement
• retirement savings plan
• voluntary tax-sheltered annuity
• a transit benefit program
• opportunities for advancement
• and more.

Horizon House is an Equal Opportunity Employer #TLR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.