Billing Clerk

JFS and Associates; Ypsilanti (MI); On-site; USD 32,000 - 36,000; Full time

Job summary

Sanford Rose is seeking two Customer Management Associates for a Back Billing Clerk position in Ann Arbor, MI. This permanent, fully onsite role focuses on end-to-end billing, invoicing, and customer account management within a fast-paced team.

The ideal candidate will have 2+ years in billing or AR, strong attention to detail, excellent communication skills, and experience with invoices, payments, and collections. NetSuite experience is preferred, with BlueBeam as a bonus.

Qualifications

• 2+ years of experience in billing, accounts receivable, customer account management, or related field.
• Strong attention to detail and ability to manage multiple deadlines in a fast-paced environment.
• Excellent communication skills via phone and email to handle billing questions.

Responsibilities

• Process customer billing and invoices, including creating invoices and completing monthly cycles.
• Resolve billing discrepancies by researching issues and communicating with customers.
• Maintain customer accounts and payment information, reconcile payments, and handle adjustments.
• Monitor outstanding balances and assist with collections activities.
• Prepare and distribute lien waivers and assist with compliance requirements.
• Support project and milestone billing with the Construction Billing Supervisor and team.
• Respond to inquiries in a timely and professional manner.
• Assist with job openings and closings as part of cross-training.

Skills

Billing & AR

Customer service

Attention to detail

Communication skills

Time management

Tools

NetSuite

BlueBeam

Job description

Back Billing Clerk

Job Type: Permanent
Location: Ann Arbor, MI
Schedule: Monday-Friday | Fully Onsite
Hours: 8:00 AM - 4:30 PM
Compensation: $23.00-$26.00/hour
Benefits: Offers a full range of benefits that include medical, dental, vision, 401k, life insurance, and other ancillary products

Sanford Rose is partnering with a growing organization seeking two Customer Management Associates to join its billing and customer management team. This is an excellent opportunity for a detail-oriented billing or customer account professional who enjoys working directly with customers, managing invoices and payments, and taking ownership of the billing process. The ideal candidate will bring strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced, team-oriented environment. Construction billing experience is a plus, but strong billing, accounts receivable, customer account, or related experience will be considered.

Responsibilities

• Process customer billing and invoices, including creating invoices, completing monthly billing cycles, and ensuring invoices are accurate and issued on time.
• Manage billing questions and discrepancies by researching invoice issues, resolving discrepancies, and communicating with customers regarding bills, payments, and accounts.
• Maintain customer accounts and payment information, including reconciling payments, processing routine payments, refunds and adjustments, and ensuring account records remain accurate.
• Monitor outstanding balances and support accounts receivable and collection activities by following up on past-due accounts and working with customers and internal teams to resolve payment issues.
• Manage billing documentation and assist with compliance requirements, including preparing and distributing lien waivers and ensuring required documentation is complete and accurate.
• Support project and milestone billing and work closely with the Construction Billing Supervisor and broader billing team.
• Manage the department inbox and respond to customer and internal billing inquiries in a timely and professional manner.
• Assist with job openings and closings as part of cross-training and provide additional billing and customer management support as needed.

Qualifications

• 2+ years of experience in billing, accounts receivable, customer account management, accounting support, or a related field.
• Construction billing experience is preferred but not required.
• Strong attention to detail and ability to maintain accuracy while managing multiple priorities and deadlines.
• Strong customer service and communication skills, with the ability to confidently handle billing and payment questions by phone and email.
• Experience working with invoices, payments, account reconciliations, billing discrepancies, or collections.
• Strong organizational skills with the ability to manage a high volume of information and follow through on outstanding items.
• Comfortable working with technology and learning new systems and processes.
• Experience with NetSuite is strongly preferred.
• Experience with BlueBeam or PDF editing tools is a plus.
• Dependable, accountable team player who takes ownership of their work and works well in a fast-paced environment.