Billing Business Analyst

Streamline Healthcare Solutions; Oak Brook (IL); On-site; USD 70,000 - 120,000; Full time

Job summary

Streamline Healthcare Solutions in Oak Brook, IL seeks a Billing Business Analyst to work directly with customers to define how their billing processes will operate with our software. You will apply knowledge of behavioral health workflows to map requirements and guide best-practice billing configurations.

Responsibilities include building strong customer relationships, documenting procedures, creating training materials, and coordinating with clients and staff to test environments and ensure

Qualifications

• Bachelor’s degree in psychology, social work or related field required.
• Experience in behavioral health billing preferred.
• Strong written and oral communication skills.
• Ability to map and analyze billing workflows.
• Customer-focused with organizational skills.

Responsibilities

• Build relationships with customers, conducting needs assessments to identify EHR requirements.
• Map customer workflows to software.
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems.
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning.
• Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs.
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application.

Skills

Customer service

Problem solving

Analytical skills

Communication skills

Relationship building

Attention to detail

Education

Bachelor’s degree in psychology or related field

Tools

EHR systems

Job description

Job Description:

About Streamline Healthcare Solutions

Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.

Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology.

Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.

The salary range for this position is $70,000 - $120,000 per year DOE. Employment visa sponsorship is not available for this position.

Summary of the Billing Business Analyst

The Billing Business Analyst works directly with the customers to determine how their billing processes will work with our application. They will use knowledge in behavioral healthcare and our application to guide our customers develop best practice billing workflows. Develop training materials and provide assistance to users, helping them learn the application.

Job Functions of the Billing Business Analyst

• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements.
• Map customer workflows to software.
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems.
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning.
• Develop, document and revise new application design procedures, test procedures, and quality standards, including testing of new build designs.
• Create training materials, prepare and compile training presentations to facilitate learning and conduct training sessions with new users, helping them learn the application.

Requirements of the Billing Business Analyst

• Bachelor’s degree in psychology, social work or other related fields
• Experience working in the behavioral healthcare industry in a billing environment
• Knowledge of customer and personal service principles
• Complex problem solving, judgement and decision making skills
• Experience with Electronic Health Records preferred
• Excellent interpersonal skills and effective written and oral communication skills
• Strong analytical skills, problem solving abilities and sharp attention to detail
• Sense of urgency and ability to prioritize work and daily tasks
• Outstanding work ethic, drive, motivation and commitment