Billing Business Analyst

Streamline Healthcare Solutions LLC; Washington; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Streamline Healthcare Solutions LLC is seeking a Billing Business Analyst in the United States, WA area, to align customers’ billing processes with our application and develop best-practice workflows. You will train users and create materials to support adoption.

The role emphasizes relationship-building with clients in behavioral healthcare billing, strong analytic capabilities, and effective communication—remote work is possible, with up to 30% travel.

Qualifications

• Bachelor’s degree in psychology, social work or related field.
• Experience in behavioral healthcare billing.
• Knowledge of customer service principles.
• Strong problem solving and decision making skills.
• Experience with Electronic Health Records preferred.
• Excellent written and verbal communication.
• Ability to travel up to 30%.
• Position can work remotely.

Responsibilities

• Build relationships with customers and conduct needs assessments.
• Map customer workflows to the Streamline application.
• Advise on software needs and develop billing workflow solutions.
• Coordinate environment updates and test applications.
• Develop and revise design procedures, test procedures, and quality standards.
• Create training materials and conduct training sessions.

Skills

Interpersonal skills

Analytical skills

Attention to detail

Communication skills

Education

Bachelor’s degree in psychology, social work or related field

Tools

EHR systems

Job description

About Streamline Healthcare Solutions

We strive to build lasting and trusting relationships with our clients. Our mission is to build innovative technology solutions that empower people who help those in need. We are a high growth technology company that delivers web‑based software for healthcare organizations to provide and coordinate all service delivery processes. We have been offering software in the behavioral health marketplace since 2003 and build systems for some of the nation’s premier behavioral health organizations using the latest web‑based technology. We offer competitive compensation and benefits packages, a challenging yet flexible work environment conducive to collaboration and productivity, and opportunities for growth and continued learning.

Salary range: $70,000 – $120,000 per year DOE. Employment visa sponsorship is not available for this position.

Summary of the Billing Business Analyst

The Billing Business Analyst works directly with customers to determine how their billing processes will work with our application. They use knowledge in behavioral healthcare and our application to guide customers in developing best‑practice billing workflows, create training materials, and provide assistance to users to learn the application.

Job Functions

• Build relationships with customers, conducting needs assessments to identify organizational EHR requirements.
• Map customer workflows to software.
• Confer with customers regarding software needs and develop creative solutions to customer user requirements and problems.
• Coordinate with the customer and staff for updates to the customer environment, responsible for testing the application environments, ensuring that the environment is functioning.
• Develop, document, and revise new application design procedures, test procedures, and quality standards, including testing of new build designs.
• Create training materials, prepare and compile training presentations to facilitate learning, and conduct training sessions with new users to help them learn the application.

Requirements

• Bachelor’s degree in psychology, social work or other related fields.
• Experience working in the behavioral healthcare industry in a billing environment.
• Knowledge of customer and personal service principles.
• Complex problem solving, judgement and decision making skills.
• Experience with Electronic Health Records preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Strong analytical skills, problem solving abilities and sharp attention to detail.
• Sense of urgency and ability to prioritize work and daily tasks.
• Outstanding work ethic, drive, motivation and commitment to quality results.
• Ability to travel up to 30%.
• Position can work remotely.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.