Billing Assistant

Jobtailor; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a front-line administrative assistant to support daily behavioral health billing operations in a healthcare setting in Maryland. The role involves submitting and tracking insurance claims for mental health services, verifying eligibility, and ensuring services meet authorizations.

You will handle unpaid claims, communicate with clients about balances, post payments, and maintain accurate financial records, while supporting AR processes and preparing billing reports.

Qualifications

• Experience in behavioral health billing operations preferred.
• Knowledge of insurance verification, benefits, and authorization requirements.

Responsibilities

• Provide front-line administrative support for daily behavioral health billing operations
• Assist with submitting, tracking, and monitoring insurance claims for mental health services
• Verify insurance eligibility, benefits, and authorization requirements before services
• Follow up on unpaid, denied, or outstanding insurance claims with payers
• Contact clients regarding outstanding balances and payment arrangements professionally and confidentially
• Post payments, reconcile accounts, and maintain accurate billing and financial records
• Support accounts receivable and collections processes
• Answer client billing questions and route concerns appropriately
• Assist with preparing billing reports and related administrative documentation
• Support providers, clients, leadership, and the billing department through scheduling coordination, phone coverage, claims support, and administrative tasks
• Ensure compliance with HIPAA, confidentiality standards, and organizational policies

Skills

Behavioral Health Billing

Insurance Verification

Claims Processing

EHR Systems Proficiency

Customer Service Skills

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Office

Google Workspace

EHR Systems

Job description

• Provide front-line administrative support for daily behavioral health billing operations
• Assist with submitting, tracking, and monitoring insurance claims for mental health services
• Verify insurance eligibility, benefits, and authorization requirements before services
• Follow up on unpaid, denied, or outstanding insurance claims with payers
• Contact clients regarding outstanding balances and payment arrangements professionally and confidentially
• Post payments, reconcile accounts, and maintain accurate billing and financial records
• Support accounts receivable and collections processes
• Answer client billing questions and route concerns appropriately
• Assist with preparing billing reports and related administrative documentation
• Support providers, clients, leadership, and the billing department through scheduling coordination, phone coverage, claims support, and administrative tasks
• Ensure compliance with HIPAA, confidentiality standards, and organizational policies

Requirements

• High school diploma or equivalent required
• Associate degree preferred
• Proficiency with EHR systems, Microsoft Office, Google Workspace, and general office technology
• Knowledge of insurance verification, medical billing, claims processing, or behavioral health billing preferred
• Previous administrative, medical office, behavioral health, or billing experience preferred
• Strong organizational skills and attention to detail
• Excellent customer service and communication skills
• Ability to multitask, prioritize responsibilities, and work independently
• Ability to maintain professionalism and confidentiality in sensitive situations
• Experience working in a mental health or healthcare setting preferred
• Strong problem-solving and follow-through skills
• Compassionate and client-centered communication style
• Ability to adapt to changing operational needs and provide cross-functional support
• Reliable, proactive, and team-oriented mindset

Core Competencies

Demonstrates expertise in behavioral health billing operations, including insurance verification, claims processing, and compliance with HIPAA standards. Proficient in EHR systems and Microsoft Office, with strong organizational and customer service skills.

Highest-signal resume keywords

• Behavioral Health Billing
• Insurance Verification
• Claims Processing
• EHR Systems Proficiency
• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• Medical Billing
• Claims Tracking
• Financial Record Maintenance
• Accounts Receivable Support
• Billing Report Preparation

Soft Skills

• Organizational Skills
• Attention to Detail
• Problem-Solving Skills
• Client-Centered Communication
• Professionalism

Industry Keywords

• HIPAA Compliance
• Behavioral Health
• Healthcare Setting
• Administrative Support

Tools & Technologies

• Microsoft Office
• Google Workspace
• EHR Systems