Billing and Customer Service Specialist

Innovative Cost Solutions; Massachusetts; On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Partial Health Insurance Reimbursement

Company Laptop

401K with Company Match after 1 year

Vacation and Sick Time

Job summary

Innovative Cost Solutions in Massachusetts is seeking a Billing Specialist to manage monthly invoicing, collect vendor invoices, and issue electronic bills.

The role requires strong phone and presentation skills, excellent organization, and the ability to work independently in a fast-growing company that rewards accuracy, persistence, and teamwork.

You’ll also assist with general admin tasks, support accounts receivable, and help resolve client billing questions as needed.

Qualifications

• Bachelor’s Degree preferred but NOT REQUIRED
• Minimum 3 years billing experience preferred but NOT REQUIRED
• Must have strong phone and presentation skills
• Hardworking, organized, self-motivated with a desire to succeed
• Multi-tasking and project management skills are a must
• Ability to work independently and as part of a team
• Proficient in MS Office especially Excel and Word
• Knowledge of QuickBooks is a plus but NOT REQUIRED
• Very strong computer skills and reliability
• Strong leadership with good communication and people skills
• Must have valid driver’s license and dependable vehicle

Responsibilities

• Generating monthly invoices using QuickBooks and Excel
• Collecting vendor invoices used for monthly invoices
• Generating and sending out E-Bills
• General filing of all paid and unpaid invoices
• General business tasks
• Resolving billing disputes with Waste Haulers
• Handling billing questions from Clients and miscellaneous customer service inquiries

Skills

Phone communication

Presentation skills

Organizational skills

Multi-tasking

Project management

Teamwork

Strong computer skills

Leadership

Education

Bachelor’s degree preferred

Tools

QuickBooks

Excel

MS Word

MS Office

Job description

Billing Specialist

Founded in 2006, ics is a fast-growing company that has continued to grow year after year since its inception nearly 20 years ago.We’ve been ranked as one of the 50 fastest-growing private companies in Massachusetts for 2 years in a row.We are currently looking for smart, analytical, hardworking, self-starting and unselfish individuals to help us provide our cost reduction services to thousands of businesses throughout the United States.Currently, our primary focus is to help businesses reduce their costs associated with their waste and recycling services, which is often one of the most overlooked line items in any budget.Given that the waste and recycling industry is a $100+ billion industry, the need for our cost reduction solutions is endless.

As a Billing and Customer Service Specialist, you would be responsible for performing tasks related to billing our clients.There are no tasks that are too big or too small.As an important member of our team, you’d be asked to leave your ego at the door.Your primary role would be to handle all tasks related to generating monthly invoices, but you may also assist with general administrative tasks from processing payments to accounts receivables to filing. You will also be responsible for handling billing issues that arise with both Waste Haulers and Clients, which requires constant follow up, so being organized and persistant is a must.

THIS IS A FULL-TIME (40 HOURS PER WEEK) EMPLOYMENT OPPORTUNITY.

Key Responsibilities

• Generating monthly invoices using QuickBooks and Excel
• Collecting vendor invoices used for monthly invoices
• Generating and sending out E-Bills
• General filing of all paid and unpaid invoices
• General business tasks
• Resolving billing disputes with Waste Haulers
• Fielding and answering billing questions with Clients as well as miscellaneous customer service questions from time to time as well

Job Requirements

• Bachelor’s Degree preferred but NOT REQUIRED
• A minimum of 3 years of billing experience preferred but NOT REQUIRED
• Must have strong phone and presentation skills
• Must be a hardworking, organized, self-motivated individual with a strong desire to succeed
• Multi-tasking and project management skills are a must
• Must have the ability to work both independently and as part of a team
• Must be proficient in MS Office especially MS Excel and MS Word
• Knowledge of QuickBooks is a plus but NOT REQUIRED
• Must possess very strong computer skills
• Strong leadership with great communication and people skills
• Must have a valid driver’s license and a dependable vehicle

*Individuals with prior experience in the waste industry are encouraged to apply.

Compensation

• General flexibility is offered as needed but otherwise this position requires you to work in the office on a daily basis
• The compensation range would be as follows:
  • $60,000 to $68,000 per year depending on experience
• Partial Health Insurance Reimbursement if eligible
• Company Laptop
• 401K with Company Match after 1 year
• Vacation and Sick Time

Training

• One on one training with the Director of Client Services and President of the Company
• In-depth ongoing on the job training

Advancement Opportunities

• Small company (typically promote from within)
• We’re looking to develop someone into the Supervisor of the Billing Team
• Successful people will be rewarded with career development opportunities

For more information about our company please go to our website.