Billing and Collections Manager

Pease Bell, CPAs; Akron (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Pease Bell, CPAs is seeking an experienced Billing and Collections Manager to lead the firm’s billing, collections, and AR cycle across multiple offices. You will manage a team of billing professionals, conduct client conversations about aged receivables, and implement processes that improve efficiency and reduce DSO.

You’ll own systems, reporting, and policy development to streamline billing across service lines, ensuring accuracy and timely invoicing.

Qualifications

• 7+ years of billing and/or collections experience, ideally in professional services
• 2+ years supervising or leading a team
• Experience making collections calls to clients while protecting relationships
• Hands-on experience implementing and maintaining billing/practice management systems
• Proficiency in Microsoft Excel and the Microsoft Office suite
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
• Excellent organizational and analytical skills; ability to manage deadlines in a fast-paced environment

Responsibilities

• Own the full billing, collections, and AR cycle firmwide.
• Set and enforce the monthly WIP schedule across staff with billing responsibilities.
• Serve as primary contact for client collections and billing conversations; protect relationships while driving down AR.
• Own escalated account resolution and act as the firm's credible voice on AR issues.
• Lead, mentor, and develop the billing team; drive staffing decisions for the department.
• Build a department that scales with the firm's growth across offices and service lines.
• Own and maintain billing systems and integrations; identify new systems and automation.
• Build and deliver billing, collections, and DSO/AR reporting and analysis.
• Support month-end and year-end close activities.
• Develop and implement firmwide billing policies and procedures; liaise with leadership.

Skills

Billing & collections

Team leadership

Client relations

Excel & Office

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Join Pease Bell as a Billing and Collections Manager

Pease Bell is a fast-growing, mid-sized public accounting firm with more than 170 professionals and a national client base. With offices in Cleveland, Fairlawn, Florida, and Lakewood, NJ, we are proud to support businesses across a wide range of industries through our specialized service lines.

Consistently named a NorthCoast 99 Top Workplace for 17 years, Pease Bell offers the opportunity to do meaningful work in an environment that supports balanced, professional growth, and team collaboration.

About the Role

We're looking for an experienced Billing and Collections Manager to lead our billing department and take it to the next level. This role owns the full billing, collections, and accounts receivable cycle, and reports success in a very concrete way: increased revenue, improved profits, and lower DSO.

You'll manage and develop a team of billing professionals, run direct collections conversations with clients, and use systems and processes to modernize and streamline how the firm bills and collects. This is a role for someone who is equally comfortable on the phone with a client about an aged invoice and inside a spreadsheet or billing system.

What You’ll Own

Billing, Collections & AR Cycle

• Own the complete billing and collections cycle firmwide: WIP management, invoice preparation, review, distribution, follow-up, and collection of aged receivables
• Set and enforce the monthly WIP schedule firmwide, tracking submissions and deadlines across all staff with billing responsibilities

Client Collections & Relationship Management

• Serve as a primary point of contact for direct collections and billing conversations with clients, resolving disputes and aged balances with a professional, client-focused approach that protects the relationship while actively driving down AR adjustments and DSO
• Own escalated account resolution and act as the firm's steady, credible voice on AR issues

Team Leadership

• Lead, mentor, and develop a team of billing professionals including training, delegation, performance feedback, hiring, and staffing decisions for the department
• Build a department that scales with the firm's growth across offices, industries, and service lines

Systems, Integration & Reporting

• Own and maintain the firm's billing systems and their integrations, identifying and implementing new systems, technology, and automation to increase efficiency, accuracy, and scalability
• Build and deliver billing, collections, and DSO/AR reporting and analysis
• Support month-end and year-end close activities

Policy & Leadership Partnership

• Develop and implement firmwide billing and collections policies and procedures
• Serve as the primary liaison between the billing department and firm leadership, partners, and other departments on billing strategy

What You Bring

• 7+ years of billing and/or collections experience, ideally in public accounting, legal, or professional services
• 2+ years supervising or leading a team, with a track record of managing a department's people and performance
• Experience making collections calls to clients. Comfortable, professional, and persistent, with a demonstrated ability to improve DSO without damaging client relationships
• Hands-on experience implementing, integrating, and maintaining billing/practice management systems. Comfortable with technology and innovation
• Proficiency in Microsoft Excel and the Microsoft Office suite
• Strong understanding of billing procedures, accounts receivable, and collections
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
• Excellent organizational and analytical skills; able to manage competing priorities and meet deadlines in a fast-paced environment

Why Join Pease Bell?

• Committed to work-life balance with a collaborative, supportive team culture
• A clear path to growth with access to firm leadership and meaningful visibility into firm operations
• Supportive environment that values process innovation and professional development
• Recognition as a Top Workplace by NorthCoast 99 for 17 years and counting

At Pease Bell, your contributions matter, your goals are supported, and your success is celebrated. If you're ready to bring your billing expertise to a firm that's on the move, let's talk.

Please contact Marne Friedman at [e-mail] for more information. Direct applicants only.