Billing Operations Senior Analyst

Waste Harmonics Keter; Stamford (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus plan

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance program

HSA/FSA plans

PTO + birthday off

Paid holidays

Job summary

Waste Harmonics Keter is seeking a Billing Operations Senior Analyst to oversee end-to-end billing for high-revenue accounts. You will analyze billing data, resolve discrepancies, and partner with Finance, Operations, and Sales to align against contracts and customer expectations.

The role emphasizes advanced Excel, ERP experience, and cross-functional collaboration to drive process improvements and ensure revenue integrity.

Qualifications

• 8–10 years of progressive experience in billing, accounts receivable, finance operations, or related field.
• Experience supporting enterprise-level or high-revenue customer accounts.
• Strong analytical and problem-solving skills with data-driven insights.
• Advanced Microsoft Excel with complex formulas, pivot tables, lookups, and data analysis.

Responsibilities

• Oversee end-to-end billing operations for invoices, ensuring accuracy, completeness, compliance, and on-time delivery.
• Analyze billing, payment, and revenue data to identify trends and opportunities for improvement.
• Investigate and resolve complex billing discrepancies, escalated inquiries, and disputes.
• Serve as primary billing contact for high-revenue and strategic accounts.
• Meet with customers to review invoices and strengthen relationships.
• Develop reports, dashboards, and KPIs for billing, collections, accruals, and revenue performance.

Skills

Analytical skills

Advanced Excel

Financial analysis

Communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Accounting/Finance

Tools

Power BI

Tableau

ERP systems

Job description

Who We Are

We are Waste Harmonics Keter , your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what’s needed to serve our customers well.

Who We’re Looking For

The Billing Operations Senior Analyst is responsible for overseeing billing operations for a portfolio of high-revenue and strategic customer accounts. This role combines operational excellence, advanced analytics, and customer-facing problem solving to ensure billing accuracy, revenue integrity, and exceptional customer service. The ideal candidate is a highly analytical finance professional who thrives in complex environments, enjoys solving challenging billing issues, and leverages data to drive process improvements and business outcomes. This individual will serve as a trusted partner to customers and internal stakeholders while helping shape the future of billing operations at Waste Harmonics Keter.

What You’ll Be Doing

• Oversee end-to-end billing operations, ensuring invoices are accurate, complete, compliant, and delivered on time
• Analyze billing, payment, and revenue data to identify trends, variances, and opportunities for operational improvement
• Investigate and resolve complex billing discrepancies, escalated customer inquiries, and payment disputes
• Serve as a primary billing contact for high-revenue and strategic customer accounts
• Meet directly with customers to review invoices, explain billing activity, resolve concerns, and strengthen client relationships
• Develop and maintain reports, dashboards, and key performance metrics related to billing, collections, accruals, and revenue performance
• Reconcile billing and payment activity across multiple systems to ensure financial accuracy
• Collaborate with Operations, Customer Success, Relationship Management, Finance, and Sales teams to ensure billing aligns with contractual obligations and customer expectations
• Support month-end and year-end close activities, including variance analysis, reconciliations, and audit preparation
• Identify opportunities to streamline billing workflows, reduce errors, and improve operational efficiency
• Support continuous improvement initiatives through data-driven recommendations and process enhancements
• Evaluate billing technologies, reporting tools, and automation opportunities that support organizational growth and scalability

What You’ll Bring To The Table

• 8–10 years of progressive experience in billing, accounts receivable, finance operations, or a related field
• Demonstrated experience supporting enterprise-level or high-revenue customer accounts
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, lookups, and data analysis
• Experience working with ERP systems, billing platforms, or financial management systems
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong communication and presentation skills, including the ability to communicate effectively with customers and senior leadership
• Exceptional attention to detail and commitment to accuracy
• Strong customer service orientation and ability to build trust with internal and external stakeholders
• Ability to work independently while collaborating effectively across multiple departments

Preferred Skills

• Experience with Power BI, Tableau, or other business intelligence and reporting tools
• Knowledge of revenue operations, accrual accounting, and financial reporting processes
• Experience supporting complex service contracts or enterprise customer billing environments
• Background in waste management, environmental services, logistics, facilities management, or other service-based industries
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• Experience identifying and implementing process improvement or automation initiatives

What’s Good To Know

• This role supports strategic and high-revenue customer accounts across multiple industries
• Significant customer interaction and cross-functional collaboration are required
• Strong focus on data analysis, problem-solving, and process improvement
• Opportunity to influence billing strategy, operational efficiency, and customer satisfaction
• High visibility across Finance, Operations, Commercial, and Executive Leadership teams

What We Bring To The Table

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.