Billing Accounts Receivable & Client Support Specialist

Church Pension Group Services Corporation; Bennington (VT); Hybrid; USD 28,000 - 34,000; Part time

Job summary

The Church Insurance Companies, based in Bennington, VT, is seeking a part-time Billing Accounts Receivable & Client Support Specialist to serve as a primary contact for clients, handling billing inquiries and payments while researching receivable balances across multiple systems. This role blends in-office work with home-office flexibility and is scheduled for an average of 19 hours per week.

Key responsibilities include responding to client calls, reconciling accounts, updating payment

Qualifications

• 2+ years of experience in customer service or AR, billing, or related field.
• Experience with multiple business systems, ERP platforms, or accounting software.
• Proficient in Excel and Outlook.
• Strong written and verbal communication; detail-focused.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Respond to incoming client phone calls and emails in a professional and timely manner.
• Address inquiries related to invoices, payments, balances, credits, and discrepancies.
• Provide clear explanations of account activity and payment applications.
• Maintain positive client relationships through exceptional customer service.
• Review and interpret accounts receivable records and payment transactions.
• Research and reconcile account discrepancies, unapplied payments, and billing issues.
• Track outstanding balances and assist with collection-related activities as needed.
• Verify payment status and provide updates to clients and internal stakeholders.
• Navigate and analyze customer information across two operating systems or financial platforms.
• Compare and reconcile account data between systems to ensure accuracy.
• Update customer records, payment information, and account notes.
• Escalate system or account issues when appropriate.
• Maintain accurate documentation of customer interactions and account research.
• Collaborate with billing, collections, finance, and customer service teams to resolve issues.
• Prepare reports and account summaries as requested.
• Adhere to company policies, procedures, and compliance requirements.
• Perform other duties and special projects as assigned.

Skills

Customer service

Accounts receivable

Billing

Microsoft Excel

Microsoft Outlook

Analytical thinking

Time management

Organizational skills

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

ERP software

Accounting software

Job description

For more than 90 years, The Church Insurance Companies have focused on providing The Episcopal Church broad, cost-effective property and casualty coverage and unique risk management strategies and tools in a financially sustainable way.

The Billing Accounts Receivable & Client Support Specialist (Part-Time) serves as a primary point of contact for clients, handling inbound phone calls and email inquiries while providing support related to billing, payments, and account activity. This role is responsible for interpreting customer account information, researching receivable balances and payment history across multiple operating systems, and ensuring accurate and timely resolution of client requests.

This position is scheduled to work an average of 19 hours a week. We are flexible with schedule.This will include In-Office and Home office.

Key Responsibilities

Client Service

• Respond to incoming client phone calls and emails in a professional and timely manner.
• Address customer inquiries related to invoices, payments, account balances, credits, and billing discrepancies.
• Provide clear explanations of account activity and payment applications.
• Maintain positive client relationships through exceptional customer service.

Accounts Receivable Support

• Review and interpret accounts receivable records and payment transactions.
• Research and reconcile account discrepancies, unapplied payments, and billing issues.
• Track outstanding balances and assist with collection-related activities as needed.
• Verify payment status and provide account updates to clients and internal stakeholders.

Systems Management

• Navigate and analyze customer information across two operating systems or financial platforms.
• Compare and reconcile account data between systems to ensure accuracy.
• Update customer records, payment information, and account notes.
• Escalate system or account issues when appropriate.

Administrative Duties

• Maintain accurate documentation of customer interactions and account research.
• Collaborate with billing, collections, finance, and customer service teams to resolve issues.
• Prepare reports and account summaries as requested.
• Adhere to company policies, procedures, and compliance requirements.

• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 2+ years of experience in customer service, accounts receivable, billing, collections, or related field.
• Experience working with multiple business systems, ERP platforms, or accounting software.
• Strong understanding of accounts receivable processes and payment application.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities and work independently.

Key Competencies

• Customer-focused mindset
• Attention to detail
• Financial and account analysis
• Critical thinking and problem solving
• Professional communication
• Time management
• Data accuracy and reconciliation

PHYSICAL DEMANDS:

• Repetitive use of computer keyboard

WORK ENVIRONMENT:

• Professional office environment at Bennington VT location. Professional Home Office if working from home.

Hourly Rate Range: $20.00 - $25.00

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Please understand that, as a general policy, CPG does not sponsor visas.

EOE: Minorities/Female/Disability/Vet/Sexual Orientation