Project Manager

Smart Care Equipment Solutions; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Smart Care is seeking a proactive Project Manager to lead client-facing projects across our service and repair operations. You will create and execute detailed work plans, coordinate resources, and manage risks to deliver high-quality outcomes on schedule.

You will collaborate with sales, engineering, and field teams to ensure effective communication, timely reporting, and adherence to budget and scope. Travel to customer sites is expected as needed.

Qualifications

• Bachelor's degree or equivalent job-related experience.
• MS Office proficiency (Word, Excel, Outlook).
• Experience leading cross-functional teams and delivering projects on tight schedules.
• Strong written and oral communication skills.

Responsibilities

• Create and execute project work plans, tracking resources and adjusting as needed.
• Identify resources and assign responsibilities; establish clear roles.
• Coordinate planning for communication, risk, change management and training.
• Facilitate team and client meetings effectively and resolve issues promptly.
• Visit job sites to monitor production and quality assurance.
• Prepare internal and external reports on project status and progress.
• Negotiate terms of agreements, draft contracts and obtain permits as needed.
• Develop and maintain strong customer relationships and expand opportunities.

Skills

Project management

Cross-functional leadership

Communication

Decision making

Self-starter

Education

Bachelor's Degree or equivalent

Tools

MS Office

Job description

Essential Duties/Responsibilities

• Create and execute project work plans, including tracking and reporting resource availability, and revise as appropriate to meet changing needs and requirements.
• Identify resources needed and assign individual responsibilities.
• Establish clear project roles and responsibilities.
• Travel required as needed.
• Coordinate the overall planning for communication, project risk, change management and training.
• Facilitate team and client meetings effectively.
• Resolve and/or escape issues in a timely fashion.
• Communicate effectively with project teams to identify needs and evaluate alternative business solutions.
• Gather and review construction documents.
• Working with other Project Managers during bidding, negotiation, and post bid process.
• Visit job sites to monitor production / quality assurance.
• Review the work progress on daily basis.
• Prepare internal and external reports pertaining to job status.
• Plan ahead to prevent problems and resolve any emerging ones.
• Operate as the lead point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships.
• Expand customer opportunities with other services we provide.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issues escalations as needed.
• Visit customer locations one time per week at minimum.
• Responsible for achieving and maintaining desired gross profit percentage for your customer base.
• Perform other related duties as required and assigned.
• Negotiate terms of agreements, draft contracts and obtain permits and licenses.

Basic Qualifications

• New product development experience required.
• PMP certification a plus.
• Experience working with and effectively leading cross functional teams essential.
• Proven ability to deliver high-quality projects on tight schedules.
• Strong and effective decision-making skills a must.
• Excellent oral and written communication skills.
• Individual must be a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Knowledge of industry is required.
• Must be well-organized and detail oriented.
• Strong verbal and written communication skills.
• Perform other related duties as required and assigned.

Education/Experience

• Bachelor's Degree or equivalent job-related experience.
• Computer knowledge must include MS Office- Word, Excel, and Outlook.

Physical Requirements

Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 15 pounds; noise level is usually quiet. Ability to train.

About Smart Care

Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail]. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.