Bilingual WOTC Support Specialist

Boos & Associates, a Professional Corp.; Fresno (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boos & Associates, a Professional Corporation, is seeking a Work Opportunity Tax Credit (WOTC) Associate to support employers and internal teams by implementing, screening, tracking, and calculating credits. The role emphasizes accurate data handling and service excellence across client interactions.

The position requires bilingual English/Spanish communication, strong customer service experience, and the ability to work independently in a fast-paced environment, including after-hours shifts as

Qualifications

• Bilingual in English and Spanish required.
• Customer service or call center experience preferred.
• Ability to work independently with little supervision.
• Proficiency in using internal software: Microsoft Word, Excel and other systems.

Responsibilities

• Support clients and internal teams by providing support of the WOTC program, including implementation, screening, tracking, and credit calculation.
• Handle customer calls and provide accurate information and assistance
• Maintain accurate data entry and records
• Follow established scripts and procedures to ensure consistency, compliance, and performance standards
• Collaborate with team members and departments to resolve complex issues
• Continuously strive to improve service knowledge, communication skills, and customer service techniques.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multitasking

Problem-solving

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Boos & Associates, a Professional Corporation, is seeking a Work Opportunity Tax Credit (WOTC) Associate to support employers and internal teams by implementing, screening, tracking, and calculating credits. The role emphasizes accurate data handling and service excellence across client interactions.

The position requires bilingual English/Spanish communication, strong customer service experience, and the ability to work independently in a fast-paced environment, including after-hours shifts as