Bilingual Workforce Supervisor

Surge Staffing; Bedford Township (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Surge Staffing is looking for a Bilingual Workforce Supervisor in Bedford Township, responsible for delivering excellent service to clients and temporary employees. Candidates must communicate fluently in both Spanish and English and have strong administrative and leadership skills.

The role involves managing temporary staff and ensuring customer needs are met while performing various administrative tasks. This is a full-time position requiring a high school diploma and previous managerial experience.

Qualifications

• Proven leadership/success in a previous managerial role.
• Minimum 1–2 years experience in a supervisory role or 3–5 years in customer service experience.
• Experience in performing background checks, I-9, and E-Verify.

Responsibilities

• Deliver high quality service to the customer and temporary employees.
• Develop and retain business by providing outstanding customer service.
• Perform administrative tasks that support quality service.

Skills

Fluent in Spanish and English

Customer service skills

Administrative skills

Leadership

Communication skills

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

Bilingual Workforce Supervisor

Specifically, the individual in this position:

1. Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs.
2. Develops and retains business by providing outstanding customer service.
3. Performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On‑Site Supervisor may supervise one or more On‑site Staffing Specialists.

Works Hours: Monday to Friday 5am-5pm.

Must be open to work Monday – Friday and Saturday and Sundays for overtime and daily overtime long hours and available to do check‑ins for 1st, 2nd, and 3rd shift.

Must come once a week to Romeoville office and be able to fill all open orders by themselves and help make sale calls around the area to bring in new business.

Primary Functions & Responsibilities

• Must be able to speak, read, and write fluent Spanish and English.
• Effectively meeting the temporary help and/or training needs of a major Surge client.
• Delivers high quality service to the customer and temporary employees.
• Develops and retains business by providing outstanding customer service.
• Performs a variety of administrative tasks.
• Monitors attendance of employees.
• Processes and assists with Workers Compensation claims.
• Reconciles invoices from all vendors.
• Other duties as assigned.

Qualifications and Skills

• High School diploma required.
• Proven leadership/success in a previous managerial role.
• Exceptional customer service skills and the ability to build/enhance successful business partnerships.
• Minimum 1–2 years experience in a supervisory role or 3–5 years in customer service experience.
• Must have great communication and customer service skills.
• Must have administrative skills.
• Experience in performing background checks, I‑9, and E‑Verify.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet.

If interested please apply.

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Job Type: Full‑time.