Bilingual Workers' Comp Claims Processor I

Kaiser Permanente; Bakersfield (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Kaiser Permanente in Bakersfield, CA is seeking an OHSS Clerk to support patient and provider workflows in a busy Workers Compensation unit. Under direct supervision, you will handle reception, check-in/out, appointment scheduling, and basic clerical tasks while ensuring accurate data entry in KP systems and billing processes.

You will communicate with employers, carriers, and patients, maintain patient accounts, transfer charges, and support record requests.

Qualifications

• Typing speed of 35 wpm required.
• Minimum 1 year clerical and customer service experience in Workers' Compensation.
• Knowledge of Workers' Compensation claims processing; cash handling.
• Ability to use computer systems to perform assigned duties.

Responsibilities

• Answer and screen incoming calls; greet patients/visitors and assist with forms.
• Schedule appointments for workers' compensation patients and manage care forms.
• Open/distribute mail, match bills to reports, and process documentation for carriers.

Skills

Typing 35 wpm

Customer service

Bilingual English/Spanish

Education

High school diploma/GED

Job description

Kaiser Permanente in Bakersfield, CA is seeking an OHSS Clerk to support patient and provider workflows in a busy Workers Compensation unit. Under direct supervision, you will handle reception, check-in/out, appointment scheduling, and basic clerical tasks while ensuring accurate data entry in KP systems and billing processes.

You will communicate with employers, carriers, and patients, maintain patient accounts, transfer charges, and support record requests.