Bilingual VR Case Coordinator – Hybrid Role

State-of-Illinois; Chicago (IL); On-site; USD 46,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Paid holidays

Flexible work schedules

Parental leave

Bilingual pay

Job summary

The Division of Rehabilitation Services (DRS) at the State of Illinois seeks a Vocational Rehabilitation Case Coordinator (UMP) to manage client case records, coordinate with counselors, and support service delivery in a busy field office in Chicago. The role requires strong clerical skills, attention to detail, and bilingual Spanish communication to assist diverse applicants.

Responsibilities include triaging inquiries, maintaining case files, and ensuring compliance with program rules while

Qualifications

• Requires completion of four years of high school or equivalent.
• Two years of clerical experience with accurate keyboarding.
• Ability to speak, read, and write Spanish at colloquial level.

Responsibilities

• Serves as a Vocational Rehabilitation Case Coordinator.
• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop‑in customers.
• Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Spanish language proficiency

Education

High school diploma or equivalent

Job description

The Division of Rehabilitation Services (DRS) at the State of Illinois seeks a Vocational Rehabilitation Case Coordinator (UMP) to manage client case records, coordinate with counselors, and support service delivery in a busy field office in Chicago. The role requires strong clerical skills, attention to detail, and bilingual Spanish communication to assist diverse applicants.

Responsibilities include triaging inquiries, maintaining case files, and ensuring compliance with program rules while