Bilingual Victim & Witness Services Coordinator

Concilio; Philadelphia (Philadelphia County); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Company-Paid Life Insurance

Retirement Savings Plan

PTO

Paid Holidays

Employee Assistance Program

Professional Development opportunities

Career growth opportunities

Inclusive mission-driven culture

Meaningful community impact

Job summary

Concilio in Philadelphia seeks a Full Time Program Coordinator to support crime victims and witnesses in the East Division. You will supervise advocates, manage a caseload, and ensure high-quality documentation while coordinating training and outreach.

You’ll help educate clients about rights, guide them through hearings, and collaborate with the District Attorney’s office, police, and community partners. Bilingual English/Spanish skills are a plus as you provide translations.

Qualifications

• Bachelor’s degree preferred; associate degree required with 2+ years serving crime victims
• Knowledge of victim services and court processes
• Strong oral and written communication skills
• FCC/PA Childline and Criminal Background Clearances required
• Computer proficiency required
• Flexible schedule with willingness to support after-hours events
• Minimum 2 years in a supervisory role
• Ability to handle sensitive and confidential information with discretion

Responsibilities

• Maintain a caseload and provide community-based support and advocacy to victims in Philadelphia’s East Division
• Assist victims/witnesses in understanding hearings and participating in the process
• Submit monthly narratives and statistical reports for funders and agency
• Coordinate trainings and team meetings; support outreach events
• Translate and provide bilingual presentations (English/Spanish)
• Oversee program operations and staff scheduling; supervise biweekly
• Represent Concilio with partners and community at events
• Ensure confidentiality and professional handling of information

Skills

Oral and written communication

Supervisory experience

Confidential information handling

Computer proficiency

FBI/Childline background checks

Bilingual English/Spanish

Education

Bachelor’s degree in social work or related field

Associate degree in related field

Job description

Concilio in Philadelphia seeks a Full Time Program Coordinator to support crime victims and witnesses in the East Division. You will supervise advocates, manage a caseload, and ensure high-quality documentation while coordinating training and outreach.

You’ll help educate clients about rights, guide them through hearings, and collaborate with the District Attorney’s office, police, and community partners. Bilingual English/Spanish skills are a plus as you provide translations.