Bilingual Utilities Billing & Outreach Coordinator

PINNACLE GROUP (Pinnacle Technical Resources); Providence (RI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K contributions

Paid time off

Job summary

Pinnacle Group is seeking a Bilingual Billing Coordinator - Utilities in Providence, RI for a 12-month contract. You will work with RI Energy’s vulnerable customers, coordinating billing, payments, LIHEAP, and program participation while liaising with external support agencies.

You will build relationships with stakeholders, promote energy assistance programs, and represent customers’ interests to RI Energy.

Qualifications

• Bilingual Spanish required.
• Bachelor's degree preferred with 1+ year related customer advocacy experience.
• Demonstrated success in customer service, ideally with low-income customers.
• Knowledge of customer information systems (CSS) and account management.
• Familiarity with social service programs for income-eligible communities.
• Knowledge of RI Energy operations and policies.
• Proficient in Microsoft Office products.
• Understanding of low-income program concepts desirable.

Responsibilities

• Work with customers one-on-one for billing, payments, negotiating payment agreements, LIHEAP, outage preparation, protections certification, and energy efficiency support.
• Build relationships with internal and external stakeholders to share information on social care opportunities and developments.
• Identify external channels to engage income-eligible customers and promote programs.
• Act as the go-to resource for external agencies and organizations related to RI Energy programs.
• Manage referrals from email, vendors, call center, and field in line with policies.
• Develop approaches for special cases ensuring tailored, effective responses.
• Collaborate with internal and external parties to understand requirements and deliver customized solutions.
• Provide input from customer interactions to help design RI Energy programs for income-eligible communities.
• Represent RI Energy in community outreach settings including Expos.

Skills

Bilingual Spanish

Customer advocacy experience

Excellent communication

Attention to detail

Education

Bachelor's degree preferred

1+ years related customer advocacy experience

Tools

Microsoft Office

CSS (customer information systems)

Job description

Pinnacle Group is seeking a Bilingual Billing Coordinator - Utilities in Providence, RI for a 12-month contract. You will work with RI Energy’s vulnerable customers, coordinating billing, payments, LIHEAP, and program participation while liaising with external support agencies.

You will build relationships with stakeholders, promote energy assistance programs, and represent customers’ interests to RI Energy.