Bilingual Customer Advocacy Coordinator II (Spanish)

PINNACLE GROUP (Pinnacle Technical Resources); Providence (RI); Presencial; USD 41.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K contributions

PTO

Descripción de la vacante

Pinnacle Group (Pinnacle Technical Resources) is seeking a Customer Advocacy Coordinator II (Spanish Bilingual) for Providence, RI. The role requires traveling to customer sites and focuses on supporting income-eligible customers with billing, LIHEAP, and energy assistance programs.

You will build relationships with external agencies, manage referrals, and serve as the voice of low-income customers in program design discussions, while ensuring compliance with RI Energy policies.

Formación

• Bachelor's degree preferred and 3+ years of related customer advocacy experience.
• Bilingual speaker required / Spanish preferred.
• Demonstrated success in a customer service setting, ideally with low-income customers.
• Knowledge of customer information systems including CSS and account management.

Responsabilidades

• Assist customers with billing/payments, negotiate payment agreements, LIHEAP, outages, and energy efficiency support.
• Develop relationships with internal and external stakeholders to share information on social care opportunities.
• Engage external channels to drive awareness and participation in company programs.
• Be the go-to resource for external agencies and advocate for low-income customers.

Conocimientos

Bilingual Spanish

Customer service

Communication

Attention to detail

Educación

Bachelor's degree

Herramientas

Microsoft Office

CSS / Customer information systems

Descripción del empleo

Pinnacle Group (Pinnacle Technical Resources) is seeking a Customer Advocacy Coordinator II (Spanish Bilingual) for Providence, RI. The role requires traveling to customer sites and focuses on supporting income-eligible customers with billing, LIHEAP, and energy assistance programs.

You will build relationships with external agencies, manage referrals, and serve as the voice of low-income customers in program design discussions, while ensuring compliance with RI Energy policies.