Bilingual Universal Banker: Launch Your Banking Career

Citi; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Citi is seeking an entry-level Universal Banker in North Miami Beach, FL. The role supports sales and service activities with customers and works closely with the service team to build loyalty and grow consumer client relationships.

Responsibilities include opening accounts, resolving service issues, executing transactions, and creating sales opportunities while ensuring compliance with bank policies and risk controls across the branch.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bilingual English/Spanish Speaking Preferred.

Responsibilities

• Assist in basic account opening for existing customer.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Written communication

Verbal communication

Bilingual English/Spanish

Education

High School diploma or equivalent

Job description

Citi is seeking an entry-level Universal Banker in North Miami Beach, FL. The role supports sales and service activities with customers and works closely with the service team to build loyalty and grow consumer client relationships.

Responsibilities include opening accounts, resolving service issues, executing transactions, and creating sales opportunities while ensuring compliance with bank policies and risk controls across the branch.