Bilingual Tech Access Outreach Associate - Part-Time

New York Public Library; New York (NY); Presencial; USD 28 000 - 40 000; Tempo parcial

Resumo da oferta

The New York Public Library (NYPL) invites applications for the Neighborhood Tech Helpers Outreach Associate, a part-time grant-funded position through June 30, 2027. The role supports digital inclusion across multiple NYC locations, guiding community members in basic digital skills and access to home internet and devices.

You will conduct outreach at partner sites and public venues, assess needs, provide hands-on tech coaching, help apply for services, and track outcomes, reporting to the NTH

Qualificações

• Bachelor’s Degree or 1-2 years relevant work experience.
• Demonstrated excellent customer service to diverse patrons.
• Excellent digital and computer skills.
• Bilingual in English and Spanish required.

Responsabilidades

• Bring the NTH program to target communities and build relationships at outreach events.
• Teach patrons about NYPL programs and how to get a library card.
• Assess patrons’ access to technology and assist with basic digital literacy needs.
• Refer patrons to services and assist with applying for internet or device options.
• Plan, set up equipment, and attend outreach events.

Conhecimentos

Bilingual EN/ES

Excellent communication

Organizational skills

Customer service

Formação académica

Bachelor’s Degree or 1-2 years relevant work experience

Descrição da oferta de emprego

The New York Public Library (NYPL) invites applications for the Neighborhood Tech Helpers Outreach Associate, a part-time grant-funded position through June 30, 2027. The role supports digital inclusion across multiple NYC locations, guiding community members in basic digital skills and access to home internet and devices.

You will conduct outreach at partner sites and public venues, assess needs, provide hands-on tech coaching, help apply for services, and track outcomes, reporting to the NTH