Bilingual Systems Support Engineer, Spanish (Weekend Shift)

keepersecurity; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Retirement savings plan

Paid time off

Annual bonuses

Job summary

Keeper Security is seeking a bilingual technical support engineer to help business customers using cybersecurity software. You will troubleshoot complex systems and identity-related issues, assist with deployments, and bring customer feedback to engineering and product teams. The schedule is Wednesday through Sunday, 9 a.m.

to 5 p.m. Central Time. This role is fully remote from select locations, with a hybrid option for the Chicago metropolitan area.

Qualifications

• Minimum 5 years of IT management or system administration experience.
• Hands-on administration of macOS, Windows, and Linux.
• Experience with SSO, Active Directory configuration, firewalls, DNS, LDAP, and authentication protocols.
• Strong Linux shell and PowerShell skills, plus Python knowledge.
• Experience with on-premises, cloud, and hybrid environments.
• Fluency in Spanish and English (spoken and written).

Responsibilities

• Respond to technical support requests by phone, email, and online channels.
• Help customers install and deploy software and investigate issues across environments.
• Document cases, identify product problems, and follow issues through to resolution.
• Escalate urgent or complex cases to appropriate teams.
• Share customer insights and technical findings with engineering, QA, sales, and support colleagues.

Skills

Bilingual Spanish/English

IT management experience

Linux shell

PowerShell

Python scripting

Cloud & on-prem environments

Education

Bachelor’s degree or equivalent experience

Tools

macOS

Windows

Linux

Active Directory

SSO

Firewall/DNS/LDAP

Job description

Role overview

Provide bilingual technical support to business customers using cybersecurity software. You will troubleshoot complex systems and identity-related issues, assist with deployments, and carry customer feedback to engineering and product teams. The schedule is Wednesday through Sunday, 9 a.m. to 5 p.m. Central Time.

Responsibilities

• Respond to technical support requests by phone, email, and online channels, communicating clearly with users of varied technical backgrounds.
• Help customers install and deploy software, and investigate issues across their environments.
• Document cases, identify product problems, and follow issues through to resolution.
• Escalate urgent or complex cases to the appropriate technical or management teams.
• Share customer insights and technical findings with engineering, quality assurance, sales, and support colleagues.

Requirements

• At least 5 years of IT management or system administration experience.
• Practical administration and troubleshooting experience with macOS, Windows, and Linux.
• Experience with single sign-on, Active Directory configuration, firewalls, DNS, LDAP, and authentication protocols.
• Strong Linux shell and PowerShell skills, plus working knowledge of Python.
• Understanding of on-premises, cloud, and hybrid environments.
• Fluency in both spoken and written Spanish and English.

Nice to have

• Bachelor’s degree or equivalent experience.
• Experience supporting identity and access management systems, including privileged access management.
• Strong time management, adaptability, and communication skills.

Benefits and work setup

• Fully remote from select locations, with a hybrid option for candidates in the Chicago metropolitan area.
• Benefits include medical, dental, and vision coverage; life and disability insurance; a retirement savings plan; paid time off; and annual bonuses.