Bilingual Student Support Coordinator

Madison College; Madison, Northern (WI, KY); Hybrid; USD 29,000 - 31,000; Part time

Benefits offered by this job

$100 bilingual premium

Job summary

Madison College is seeking a part-time Bilingual Student Support Coordinator, fluent in English and Spanish or French or Arabic, to assist students with enrollment and SAA services at the Goodman South campus.

The role supports intake, placement testing and scheduling, while triaging a broad range of student needs to enable timely referrals. It includes a bilingual premium and a grant-funded schedule, with evening/weekend shifts as needed.

Qualifications

• Bilingual in English and Spanish, French, or Arabic.
• Proficiency in verbal, reading, and writing tasks required.
• Experience with student support or front desk operations is a plus.

Responsibilities

• Serve as a primary contact for walk-in, phone, and online inquiries to guide students to appropriate services.
• Assist with student intake, account creation, placement testing and appointment scheduling.
• Support enrollment for high school completion and English language learning programs.
• Triages questions on academic, financial, and personal matters to facilitate referrals.
• Maintain accurate data entry and test security for assessments.
• Coordinate outreach, events, and communications to boost engagement.
• Provide front desk coverage and collaborating with staff for daily operations.
• Contribute to an inclusive environment and uphold college policies and values.

Skills

Bilingual EN+SP

Bilingual EN+FR

Bilingual EN+AR

Education

High School Diploma

Job description

Job Posting Date: August 21, 2026 Application Deadline: September 7, 2026

Salary Information: $20.96 - $22.43 (For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.)

Department: School of Academic Advancement_Operations

Job Description

Madison College is seeking a part-time Bilingual Student Support Coordinator who is proficient in English and one of the following languages: Spanish, French, or Arabic. This position provides bilingual frontline support to students as they navigate enrollment and access to School of Academic Advancement (SAA) services (such as English as a Second Language, High School Completion and College Readiness programming), serving as the first point of contact and a central resource for intake, testing/registration and referrals for advising processes. Success in this role involves fostering a welcoming environment, maintaining a flexible mindset toward individuals from various international backgrounds, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing student experience, promoting equitable access and supporting the effective delivery of student services, often in partnership with other departments across Madison College.

Position Details

Schedule: This is a part-time position working, 20 hours per week, 52 weeks per year position. Work hours typically between 8:00 AM - 8:00 PM Monday through Friday, with occasional evenings and Saturdays as needed for School-related events or shifts in coverage.

Grant-Funded Position: This position is funded through an annual grant. The current funding period extends through June 30, 2027, with funding anticipated to be renewed annually.

Language Premium: This position offers a $100 per month bilingual pay premium.

Verbal, reading, and writing proficiency testing is required.

Location: This position is located at our Goodman South branch campus. Limited travel to other branch campuses is expected.

Position Deadline: This position will be open until filled with a first consideration date of September 7 at 11:59 pm. After this date, the recruitment may close without further notice.

Required documents (2)

• Resume
• Cover Letter

Incomplete applications will not be considered.

Accountabilities

• Serves as a primary point of contact for walk-in, phone and online inquiries to ensure students and visitors receive timely assistance and are connected to appropriate college services.
• Supports student intake by assisting with account creation, placement testing and appointment scheduling to facilitate seamless onboarding and enrollment processes.
• Assists with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement.
• Triages student concerns and questions across a broad range of topics including academic, financial and personal needs to ensure timely referrals to relevant resources and services.
• Administers standardized assessments and ensures accurate data entry and test security to support compliance with grant and state requirements.
• Coordinates with staff to support outreach, events and communication efforts including appointment tracking and student contact lists to enhance engagement and student retention.
• Supports office operations by maintaining front desk coverage, providing administrative assistance and collaborating with faculty and staff to ensure smooth day-to-day function.
• Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
• Adheres to college policies, directives and work rules while maintaining a commitment to the college’s mission, vision and values.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities

• Knowledge of or ability to quickly learn enrollment processes, testing procedures and student support services.
• Skill in triaging student needs and coordinating referrals to academic, financial and personal support services.
• Ability to work independently with general supervision.
• Ability to provide customer service and resolve concerns.
• Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Minimum Requirements

• High School Diploma or Educational Equivalent
• At least six (6) months of relevant work experience
• Bilingual in English and either Spanish, French, or Arabic

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.

Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at [phone] or [phone] Ext. 6210.

The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college’s nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 [phone]

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Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.