Bilingual Sr. Account Manager - English and Chinese

JD.COM; Irvine (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

A leading e-commerce company based in California is looking for a Bilingual Sr. Account Manager. This role involves managing customer accounts, developing strategic plans, and applying logistics expertise. Candidates must have significant experience in contract logistics and be fluent in both English and Mandarin. Competitive pay range of $90,000 to $120,000, with an emphasis on leadership and customer satisfaction.

Qualifications

• 5-10 years in Contract Logistics/3PL in the US.
• Proven expertise in logistics supply chain management.
• Strong leadership and team management skills.

Responsibilities

• Manage customer lifecycle from onboarding to retention.
• Develop strategic plans to maximize client satisfaction.
• Collaborate with clients to implement logistics strategies.

Skills

Account Management

Strategic Planning

Logistics Knowledge

Customer Service

Bilingual (English and Mandarin)

Education

Bachelor's Degree

Tools

CRM Software

Job description

Bilingual Sr. Account Manager - English and Chinese

Bilingual Sr. Account Manager - English and Chinese

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by JD.COM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from JD.COM

Location: Irvine or Fontana, CA

Job Type: Full-Time

JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!

JD.COM is a Chinese e-commerce company headquartered in Beijing. With revenues more than US152.8 billion in 2023, JD.com is China’s largest retailer by revenue, and ranks #47 on Fortune Global 500.

https://postandparcel.info/157487/news/e-commerce/jd-logistics-announces-significant-expansion/

PLEASE NOTE: Only candidates who can speak English and Mandarin will be considered.

Key Responsibilities:

Key Account Management:

• Manage the full lifecycle of customers, from onboarding to retention.
• Develop strategic account plans to maximize client satisfaction and revenue.
• Build and maintain strong, long-term relationships with clients to identify and capitalize on business opportunities.

Industry Expertise:

• Utilize expertise in the e-commerce and offline retail industries to provide tailored logistics solutions.
• Apply deep knowledge of US market trends and practices to meet client demands effectively.

Sales and Operations:

• Leverage of experience in e-commerce sales models, logistics supply chain management, and cross-border operations to drive results.
• Collaborate with clients to design and implement customized logistics strategies that align with their business goals.

Customer-Centric Approach:

• Identify customer needs and pain points to deliver actionable solutions promptly.
• Actively engage with internal teams to enhance customer experience capabilities and resolve issues efficiently.
• Lead and mentor a team of account managers, fostering a high-performance environment.
• Set team objectives, monitor progress, and ensure alignment with organizational goals.

Cultural Acumen:

• Demonstrate a solid understanding of American culture to enhance client communication and engagement.
• Build rapport with clients through professional and social interactions.

Communication & Reporting:

• Maintain clear, consistent communication with clients and internal stakeholders.
• Generate reports and presentations to track account performance and identify growth opportunities.

Qualifications:

Industry Experience:

• 5-10 years of experience in Contract Logistics/3PL within the US market.
• In-depth knowledge of the e-commerce and online retail industries.

Professional Experience:

• Proven expertise in logistics supply chain management and cross-border operations.
• Demonstrated success in managing and expanding customers.

Management Skills:

• Strong leadership and team management abilities.
• Proficiency in identifying and fostering business opportunities with clients.

Problem-Solving & Collaboration:

• Exceptional customer service mindset with the ability to address and resolve client issues effectively.
• Skilled at driving collaboration across internal teams to optimize customer experience.
• Fluent in English, with strong business Chinese skills.
• Familiarity with logistics, e-commerce, and relevant terminologies.
• Solid understanding of American and Chinese culture to enhance communication and client relations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Sales, and Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

Referrals increase your chances of interviewing at JD.COM by 2x

Get notified about new Account Manager jobs in Irvine, CA.

Irvine, CA $67,000.00-$84,000.00 1 month ago

Irvine, CA $120,000.00-$140,000.00 6 days ago

Key Account Manager - Non Traditional (West)

Irvine, CA $100,000.00-$130,000.00 3 weeks ago

Irvine, CA $75,000.00-$125,000.00 4 days ago

Orange, CA $160,000.00-$305,000.00 3 weeks ago

Mass Account Manager, Amazon Global Logistics

Irvine, CA $43,300.00-$92,600.00 4 days ago

Newport Beach, CA $90,000.00-$130,000.00 1 week ago

Irvine, CA $90,000.00-$120,000.00 8 months ago

Irvine, CA $160,000.00-$305,000.00 3 weeks ago

Account Manager – E-commerce (Amazon & Online Marketplaces)

Technical Account Manager, Google Cloud Consulting

Irvine, CA $137,000.00-$200,000.00 5 days ago

Account Manager I, Business Development, Amazon Global Logistics

Irvine, CA $43,300.00-$92,600.00 4 days ago

Orange, CA $80,000.00-$95,000.00 1 week ago

Irvine, CA $70,000.00-$70,000.00 2 weeks ago

Irvine, CA $60,000.00-$200,000.00 5 days ago

Account Manager (Acentus)- Entry Level Irvne, CA

Spirits Key Account Manager-New Business

Corona, CA $76,800.00-$117,750.00 2 weeks ago

Lake Forest, CA $50,000.00-$70,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.