Bilingual Specialist

Children's Advocacy Center of Charlotte; Charlotte (NC); On-site; USD 44,000 - 49,000; Full time

Job summary

Children’s Advocacy Center of Charlotte is seeking a Bilingual Specialist to support intake coordination and advocacy for children and families. The role includes coordinating forensic interviews, medical appointments, and crisis support, with after-hours coverage on some weekends and holidays.

The Specialist will work on-site, collaborating with investigators, clinicians, and caregivers to ensure timely, compassionate services.

Qualifications

• Bilingual (Spanish) required for intake coordination and advocacy.
• Bachelor of Social Work or related field required.
• Two years’ experience in child welfare field.

Responsibilities

• Respond to inquiries regarding possible evaluations and coordinate with partners.
• Conduct intakes and schedule services.
• Explain forensic interview and medical evaluation processes within investigations.
• Collect and document demographic and psychosocial data accurately.
• Coordinate transportation and interpreters as needed.
• Maintain documentation and data collection.
• Provide caregiver support before and during interviews and evaluations.
• Provide case management and connect families to trauma-informed therapies.
• Follow up with families until case closure and coordinate MDT involvement.
• Participate in MDT meetings, trainings, and staff gatherings.
• Perform other duties as assigned.

Skills

Bilingual (Spanish)

Interpersonal skills

Education

Bachelor of Social Work

Master of Social Work

Job description

Description

Organization Description

Since 2005, Children’s Advocacy Center of Charlotte (formerly Pat’s Place) has served as a multidisciplinary hub, bringing together detectives, child protection workers, medical, mental health providers, and prosecutors to respond collaboratively to child abuse allegations.

Our mission is to protect and heal children, unite key partners, and engage the community to end child abuse.

Position Title: Bilingual Specialist

Reports to: Director of Response Services

Salary range: $44,100-$49,350

Position Description:

The Bilingual Specialist will support our children and families through both intake coordination and advocacy. They will ensure that new cases are received and triaged in a timely, accurate manner, coordinate forensic interview/medical appointments, and provide crisis intervention, education, and support to non-offending caregivers upon case initiation. As an advocate, they will provide caregivers with support at the time of their appointment and follow up case coordination as required by each family. This role will include participation in rotating afterhours coverage, including some weekends and holidays.

Responsibilities

• Respond to inquiries regarding possible evaluations for child sexual abuse, witness to violence, severe physical abuse, or neglect and coordinate with investigative partners.
• Conduct intakes and schedule services in accordance with established protocols.
• Explain the purpose of the forensic interview and medical evaluation as a part of the law enforcement and(or) child protective services investigation, answer questions and address concerns about the child advocacy center process.
• Collect and document accurate demographic and psychosocial data.
• Coordinate transportation to Children’s Advocacy Center of Charlotte and schedule interpreters as needed.
• Accurately maintain documentation and data collection.
• Provide support and education to child and family prior to and during the forensic interview and medical evaluation
• Provide case management services to families served at Children’s Advocacy Center of Charlotte, identifying when mental health or other services are needed and providing links to community programs and trauma informed, evidence-based therapists.
• Provide follow up contact and coordination until case closure.
• Actively engage in multi-disciplinary team coordination of cases.
• Administer follow up surveys to caregivers in accordance with the National Children’s Alliance outcome measurement system.
• Rotate on-call during evening and weekends to provide family advocacy during emergency forensic interviews.
• Participate in regular staff meetings, multidisciplinary (MDT) meetings, in service training and other meetings as required.
• Other duties as assigned.

Work Hours and Practice Location:

• Children’s Advocacy Center of Charlotte recognizes a 37.5-hour work week.
• This role is expected to work on-site unless negotiated with direct supervisor.
• Travel is not required for daily job duties.

Children’s Advocacy Center of Charlotte is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability status, age, sexual orientation, veteran status, or any other characteristic protected by applicable state or federal law.

Requirements

Required Qualifications

• Bilingual (Spanish)
• Bachelor of Social Work or related field
• Two years’ experience in child welfare field

Preferred Qualifications

• Master of Social Work

The Employees of Children’s Advocacy Center of Charlotte:

• Commit to the mission and vision of Children’s Advocacy Center of Charlotte, maintaining the highest standard of professionalism while promoting respect and enthusiasm
• Demonstrate unimpeachable ethics
• Remain flexible in an ever-changing work environment
• Show attention to detail, strong organizational skills, and problem-solving capabilities
• Have excellent verbal communication and writing skills
• Prioritize and manage multiple projects
• Build collaborative relationships and work as a team with maturity and professionalism
• Create and maintain meaningful, positive relationships with community partners
• Demonstrate a proactive and helpful attitude and a willingness to learn
• Work independently and as team players
• Demonstrate proficiency in Microsoft office and the ability to adapt to new office programs