Bilingual Program Specialist

Center for Child Protection; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Center for Child Protection seeks a Bilingual Program Specialist to provide trauma-informed supervision and support for children and families served by the Center. The role also backs program operations and special projects like Kids Closet, Project Graduation, and Birthday Boxes, with a focus on accessibility and compassionate care.

The candidate must be bilingual (English/Spanish), have a behavioral science background or equivalent experience, and bring at least three years in social services.

Qualifications

• Bachelor’s degree focused in behavioral science or equivalent experience.
• 3 years’ experience in social services.
• Experience working with children and families.
• Strong interpersonal and communication skills.
• Bilingual English/Spanish required.

Responsibilities

• Client & Family Support: provide supervision for children and families during appointments and maintain a safe, welcoming environment.
• Program Operations: maintain readiness and organize spaces, perform data entry and documentation.
• Front Desk & Administrative Support: greet clients, manage visitors, assist with packet preparation.
• Special Projects & Resource Coordination: assist with Kids Closet, Project Graduation, Birthday Boxes and inventory of emergency items.
• After-Hours & Community Support: support after-hours cases and weekend events; assist with training and onboarding.

Skills

Bilingual English/Spanish

Interpersonal skills

Communication skills

Flexible schedule

Education

Bachelor’s degree in behavioral science

Job description

Center for Child ProtectionJob DescriptionJob Title: Bilingual Program SpecialistSupervisor: Director of Program ServicesJob Summary: The Program Specialist is responsible for providing trauma informed supervision, assessment and support for children and families receiving services at the Center. This position also supports program operations and special projects, including maintenance of the Kids Closet, Project Graduation, Birthday Boxes, and other client-centered initiatives. Bilingual English/Spanish proficiency is required.Minimum Qualifications:Bachelor’s degree with a focus in behavioral science or equivalent relevant experience3 years’ experience in social servicesExperience working with children and familiesStrong interpersonal and communication skillsAbility to maintain a flexible schedule, including occasional evenings and weekendsBilingual English/Spanish requiredJob Tasks:Client & Family SupportProvide support to families upon arrival for appointments and servicesProvide supervision for children and families during scheduled appointments at all Center locationsMaintain a safe, comfortable, and engaging environment for clients in family waiting areaCommunicate and collaborate with clinical and forensic interview staff regarding shared clientsAdminister evidence-based suicide and trauma screenings for children following forensic interviewsProgram OperationsMaintain program readiness and organization of program spacesPerform data entry and other documentation tasks as neededMonitor scheduled appointments and assist with client flowEnsure facility access procedures and safety protocols are followedFront Desk & Administrative SupportGreet clients, visitors, and team membersAppropriately manage unscheduled visitorsProvide front desk coverage as neededAssist with preparation of parent packets, group folders, and other program materialsSpecial Projects & Resource CoordinationAssist with purchasing and maintaining inventory of emergency assistance items and Kids Closet suppliesCoordinate and organize the Kids ClosetSupport planning and implementation of Project Graduation and Holiday ProjectAssist with Birthday Boxes and other client support initiativesSupport locally sponsored trainings and community eventsAfter-Hours & Community SupportProvide assistance with after-hours cases as neededAssist with after-hours children's groups as neededParticipate in weekend and after-hours events and projects, as assignedSupport training and onboarding of interns and volunteers as neededAdditional ResponsibilitiesMaintain a comprehensive knowledge of the organization's mission, program, vision, core values, and the children's advocacy modelAttend monthly staff meetings and other meetings as assignedPerform other related duties as assignedFLSA Status:Non-ExemptPhysical Requirements:Reaching OccasionallyHandling OccasionallyTalking FrequentlyHearing FrequentlyNear Acuity FrequentlyVision Accommodation OccasionallyColor Vision OccasionallyField of Vision OccasionallyStrength:Light Work-Lift up to 20 pounds occasionallyEnvironmental Conditions:Noise: 3-ModerateWork Situations:Dealing with peopleMaking Judgments/DecisionsEqual Opportunity EmployerThis job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents are expected to follow other instructions, and perform related duties, as requested by their supervisor.CACTX designates Children Advocacy Centers as an essential employer.