Bilingual Spanish Teller: Customer-Centric Banker

Fairygodboss; Chicago (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC in Chicago is hiring a Teller to deliver a customer-centric experience in our Retail Banking group. Based in Chicago, IL, this in-office role emphasizes financial wellbeing, loyalty, and opportunities to refer customers to branch staff as appropriate.

Bilingual Spanish is required. You will process a variety of customer interactions, educate clients on product options, and help manage transactions with accuracy and integrity.

Qualifications

• Bilingual Spanish required.
• No degree required; relevant experience may be considered.
• Ability to educate customers on product options and referrals.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer service

Spanish speaking

Banking knowledge

Sales orientation

Digital tools

Communication skills

Tools

Retail banking software

Job description

PNC in Chicago is hiring a Teller to deliver a customer-centric experience in our Retail Banking group. Based in Chicago, IL, this in-office role emphasizes financial wellbeing, loyalty, and opportunities to refer customers to branch staff as appropriate.

Bilingual Spanish is required. You will process a variety of customer interactions, educate clients on product options, and help manage transactions with accuracy and integrity.