Bilingual Spanish Support Specialist - Customer Care

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Health insurance

Fully paid training

Monthly performance bonus

Relocation support

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Customer Service Agent to join our client's team in Athens, Greece. The role offers full-time on-site work and opportunities for professional growth within the vibrant European customer support landscape.

The successful candidate will handle multi-channel support, maintain CRM records, and collaborate with international colleagues to enhance service quality and workflows.

Qualifications

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Strong communication and interpersonal skills for customer support.
• Ability to work on-site in Athens.
• Familiarity with CRM software.

Responsibilities

• Provide high-quality technical or general support to customers via phone, email, and chat.
• Resolve inquiries efficiently and maintain high service standards.
• Represent the client brand professionally in customer support.
• Maintain accurate records of interactions in the CRM system.
• Collaborate with international team members to improve workflows.
• Identify opportunities to provide value-added services during interactions.
• Stay updated on product knowledge to assist end-users.

Skills

Spanish language

Communication skills

Interpersonal skills

On-site work

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Spanish-speaking Customer Service Agent to join our client's team in Athens, Greece. The role offers full-time on-site work and opportunities for professional growth within the vibrant European customer support landscape.

The successful candidate will handle multi-channel support, maintain CRM records, and collaborate with international colleagues to enhance service quality and workflows.