Bilingual Spanish Relationship Specialist — Customer First

Chartway Federal Credit Union; Virginia Beach, Northern (VA, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Chartway Federal Credit Union is seeking a Bilingual (Spanish) Relationship Specialist in Virginia Beach. This full-time role focuses on delivering personable financial guidance, building lasting member relationships, and handling in-branch transactions and referrals.

The position requires strong communication, a customer-service mindset, and the ability to work with a diverse member base. Join a collaborative team that supports inclusive excellence and community engagement.

Qualifications

• Education: Associate’s or equivalent experience.
• 1-3 years’ experience in top customer service and relationship building.

Responsibilities

• Creates an environment of exceptional member service with sound financial guidance.
• Develops relationships with members through proactive outreach and follow-up.
• Collaborates with branch team to find solutions for members.
• Performs member transactions and assists with accounts, loans, and referrals.
• Represents Chartway positively in the community and maintains compliance.

Skills

Relationship building

Customer service

Communication

Bilingual Spanish

MS Office

Education

Associate’s degree or equivalent

Tools

MS Office

Job description

Chartway Federal Credit Union is seeking a Bilingual (Spanish) Relationship Specialist in Virginia Beach. This full-time role focuses on delivering personable financial guidance, building lasting member relationships, and handling in-branch transactions and referrals.

The position requires strong communication, a customer-service mindset, and the ability to work with a diverse member base. Join a collaborative team that supports inclusive excellence and community engagement.