Relationship Architect: Universal Banker

Chartway Federal Credit Union; Norfolk, Northern (VA, KY); Hybrid; USD 57.308.000 - 63.039.000; Vollzeit

Zusammenfassung

Chartway Federal Credit Union in Norfolk, Virginia, is seeking a Relationship Specialist to join our service team. The role focuses on delivering exceptional member service, building trust, and offering financial solutions that help members thrive.

The position is full-time with branch hours and an emphasis on proactive outreach, collaboration with the branch and departments, and strict adherence to credit union policies and regulations. Competitive pay and benefits apply.

Qualifikationen

• 1-3 years’ experience in providing top notch customer service, imaginative problem resolution and relationship building
• Education: Associate’s or equivalent experience
• Experience: 1-3 years’ experience in in providing top notch customer service, imaginative problem resolution and relationship building

Aufgaben

• Creates an environment of exceptional member service that provides sound financial wellness and consultative advice for our members
• Develops and builds relationships with Chartway’s member base through proactive outreach and follow up
• Proactively collaborates and communicates with the branch team and other departments to successfully find solutions for members
• Easily transitions between job functions and responsibilities within the branch to effectively respond to members’ needs
• Accountable for branch operations, compliance, best practices, and federal regulations

Kenntnisse

Customer service

Relationship building

Communication

Problem solving

Discretion

Diversity & inclusion

MS Office

Ausbildung

Associate’s or equivalent experience

Tools

MS Office

Jobbeschreibung

Chartway Federal Credit Union in Norfolk, Virginia, is seeking a Relationship Specialist to join our service team. The role focuses on delivering exceptional member service, building trust, and offering financial solutions that help members thrive.

The position is full-time with branch hours and an emphasis on proactive outreach, collaboration with the branch and departments, and strict adherence to credit union policies and regulations. Competitive pay and benefits apply.