Bilingual Spanish Paint Retail Specialist

Jobtome; Easton (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend solutions, and resolve concerns with a focus on satisfaction. The role covers in-store and phone interactions, product knowledge, and maintaining display standards.

The position requires English and Spanish proficiency, a valid driver’s license, and the ability to lift up to 70 lbs. It operates in a full-time capacity at stores within a 5-mile radius of Store 703497 in Schofield, WI.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

English language

Communication skills

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend solutions, and resolve concerns with a focus on satisfaction. The role covers in-store and phone interactions, product knowledge, and maintaining display standards.

The position requires English and Spanish proficiency, a valid driver’s license, and the ability to lift up to 70 lbs. It operates in a full-time capacity at stores within a 5-mile radius of Store 703497 in Schofield, WI.