Bilingual (Spanish/English) Customer Service Representative (Hybrid/WFH)

Centah Inc; Fort Lauderdale (FL); Hybrid; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Representative to join their dynamic team. This role involves engaging with customers in a fast-paced environment, ensuring their needs are met with courtesy and professionalism. You will be the voice of the company, handling inquiries, booking appointments, and providing essential information to clients. The position offers the opportunity for remote work after onboarding, along with a comprehensive benefits package that includes medical, dental, and vision coverage. If you thrive in a supportive environment and enjoy helping others, this could be the perfect opportunity for you.

Benefits

Opportunity to work from home

Medical, Dental, and Vision after 60 days

$15,000 Life Insurance (Company Paid)

401K plan with company match

Paid Time Off

$200 Monthly Incentive Bonus Plan

Weekly/monthly gift card drawings

Career learning and development programs

Casual dress code

Qualifications

• Minimum of one year experience in a call center or retail environment preferred.
• Ability to type at least 25 words per minute is preferred.

Responsibilities

• Answer incoming calls and respond to customer requests.
• Maintain excellent written and verbal communication skills consistently.
• Identify and escalate issues to supervisors.

Skills

Customer Service

Communication Skills

Multitasking

Bilingual (Spanish and English)

Education

High School Graduate or G.E.D.

Job description

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast-paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

1. Answer incoming calls and respond to customer requests.
2. Ability to work in a fast-paced environment.
3. Book appointments for members with a high degree of data accuracy.
4. Maintain excellent written and verbal communication skills on a consistent basis.
5. Identify and escalate issues to supervisors.
6. Responsible for adapting to fast-changing guidelines with customers.
7. Informs clients by explaining procedures; answering questions; providing information.
8. Maintains and improves quality results by adhering to standards and guidelines.

Minimum Requirements:

1. High school graduate or G.E.D.
2. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred.
3. Excellent oral and written communication skills.
4. Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously.
5. Ability to type at least 25 words per minute is preferred.
6. Experience in providing exceptional customer service and maintaining established quality requirements.
7. Must be able to pass a background check.
8. Must be fluent (speaking/reading/writing) in both Spanish and English.

Benefits:

1. Opportunity to continue working from home in our post-pandemic workplace.
2. Eligible for Medical, Dental, and Vision after 60 days of continuous employment.
3. $15,000 Life Insurance (Company Paid).
4. 401K plan eligibility after 1 year of service with company match of up to 4%.
5. Paid Time Off - Earn 10 days per year after 90-day probationary period.
6. $200 Monthly Incentive Bonus Plan.
7. Weekly/monthly gift card drawings/contests for meeting goals.
8. Career learning and development programs.
9. Casual dress code.

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.