Bilingual (Spanish/English) Customer Experience Representative

Jobot; Houston (TX); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Hybrid work after ramp-up

Benefits

Job summary

Jobot in Houston is seeking a bilingual Spanish/English Customer Experience Representative to join our Support Staff. The role focuses on delivering exceptional service to Spanish-speaking customers and resolving inquiries with professionalism.

The ideal candidate has at least 2 years in a customer-facing or administrative role and strong communication skills. A hybrid work option is available after a 90-day ramp-up, and benefits are included.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum of 2 years of experience in an administrative role.
• Proven ability to manage and resolve customer complaints and concerns.
• Excellent listening skills with a personable and professional demeanor.
• Reliable, responsible, and dependable in fulfilling obligations.
• Exceptional communication and interpersonal skills.
• Strong knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Proficiency in using computer software and online systems.

Responsibilities

• Serve as the primary point of contact for Spanish-speaking customers, addressing inquiries with professionalism and courtesy.
• Provide exceptional customer service, ensuring a positive experience for each client.
• Handle customer complaints, provide solutions within time limits, and follow up to ensure resolution.
• Coordinate with internal departments to resolve client issues.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Develop a thorough understanding of our services to provide accurate information.
• Utilize customer feedback to improve our service and identify improvements.
• Promote a positive, empathetic, and professional attitude towards customers.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Computer software proficiency

Education

Administrative experience

Tools

Computer software

Job description

Job details

Our client in the Houston is looking to add to their Call Center Customer Experience team! Must be fluent in Spanish/English - Up to $50,000 annually

Salary: $50,000 - $50,000 per year

A bit about us

Our organization is seeking a Bilingual (Spanish/English) Customer Experience Representative to join our Support Staff. This position is perfect for someone who is passionate about providing excellent customer service, has a positive outlook, is personable, and reliable. The ideal candidate will have a minimum of 5 years of experience in a similar role and will be capable of effectively resolving customer concerns, providing support, and maintaining a high level of customer satisfaction.

Why join us?

• bonus opportunities
• ability to work hybrid after the 90 day ramp up (3 days from home)
• benefits

Responsibilities

• Serve as the primary point of contact for Spanish-speaking customers, addressing their inquiries and concerns with professionalism and courtesy.
• Provide exceptional customer service, ensuring a positive experience for each client.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Communicate and coordinate with internal departments to resolve client issues.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Develop a thorough understanding of our services to provide accurate information to customers.
• Utilize customer feedback to improve our service and identify potential improvements.
• Promote a positive, empathetic, and professional attitude towards customers at all times.

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum of 2 years of experience/Administrative role
• Proven ability to manage and resolve customer complaints and concerns
• Excellent listening skills with a personable and professional demeanor.
• Demonstrated ability to be reliable, responsible, and dependable in fulfilling obligations.
• Exceptional communication and interpersonal skills.
• Strong knowledge of customer service principles and practices.
• Ability to work in a fast-paced environment and handle high-stress situations.
• Proficiency in using computer software and online systems.

Equal Opportunity and Compliances

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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