Bilingual Spanish Customer Service

Solomon Page; New York (NY); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking dedicated and customer-focused Bilingual Customer Service Representatives for a remote contract position. Responsibilities include providing customer service via phone, responding to inquiries, and logging interactions in CRM systems. Ideal candidates will be fluent in Spanish and English, with prior customer service experience and familiarity with Salesforce. Join a supportive team and make a positive impact on the community.

Benefits

Medical benefits

Dental benefits

401(k)

Direct deposit

Commuter benefits

Qualifications

• Fluent in Spanish and English (verbal and written) is mandatory.
• Customer service experience is mandatory.
• Experience using Salesforce or other CRM systems is mandatory.

Responsibilities

• Provide professional, friendly customer service via phone and other channels.
• Respond to inquiries about Girl Scout programs, memberships, and services.
• Accurately log interactions and follow-ups in Salesforce.

Skills

Bilingual

Customer service

Communication

Tools

Salesforce

Job description

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Direct message the job poster from Solomon Page

Our client is seeking dedicated and customer-focused Bilingual Customer Service Representatives to join our remote support team. This is a contract position supporting customer inquiries through phone and CRM systems, ensuring an excellent experience for members and the broader community.

Responsibilities:

• Provide professional, friendly customer service via phone and other channels.
• Respond to inquiries about Girl Scout programs, memberships, and services.
• Accurately log interactions and follow-ups in Salesforce or similar CRM systems.
• Work within a rotating schedule that includes evenings and weekends.
• Maintain a positive, solutions-oriented approach with a high level of empathy and efficiency.
• Assist with sales-related inquiries; upselling opportunities may arise.
• Collaborate with team leads to continuously improve service delivery.
  
  
  

Requirements:

• Fluent in Spanish and English (verbal and written) – Mandatory
• Customer service experience – Mandatory
• Experience using Salesforce or other CRM systems – Mandatory
• Strong communication skills, both over the phone and in writing.
• Must be flexible and able to work across different time zones.
• Comfortable with remote work technology; GSUSA will provide a laptop.
• Availability to work 30–40 hours per week.
  
  
  

Preferred Qualifications:

• Sales experience is a plus.
• Knowledge of Girl Scouts programs or mission is a plus.
• Additional language skills beyond Spanish are a plus.
  
  
  

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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