Bilingual Spanish Customer Care Team Lead

PLS; Oak Brook (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to oversee escalated inquiries and coach representatives in a fast-paced contact center. The role focuses on delivering high-quality service and training to ensure customer satisfaction.

You will manage complex issues, promote first-call resolution, and monitor performance metrics while maintaining accurate interaction records. Strong communication, leadership, and data entry skills are essential, and Spanish ability is

Qualifications

• High school diploma or equivalent.
• Experience handling escalated interactions or second-level complaint resolution is a plus.
• Previous contact center experience in a high-volume environment is preferred.

Responsibilities

• Handle escalated customer inquiries and ensure timely resolution.
• Train and coach Customer Care Representatives on complex inquiries.
• Maintain accurate records of customer interactions and actions taken.
• Educate customers on financial products and services and suggest additional offerings.
• Lead by example and support the Customer Care Supervisor.

Skills

Customer service

Communication skills

Leadership experience

Multitasking

Data entry

Spanish language ability

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to oversee escalated inquiries and coach representatives in a fast-paced contact center. The role focuses on delivering high-quality service and training to ensure customer satisfaction.

You will manage complex issues, promote first-call resolution, and monitor performance metrics while maintaining accurate interaction records. Strong communication, leadership, and data entry skills are essential, and Spanish ability is