Collector

Liberty Federal Credit Union; Evansville (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (Vacation, Sick and/ or

Medical, Dental and Vision Insurance

401(k) retirement program withmatching

Employer paid Group Term LifeInsurance

Short Term and Long-Term Disability

Tuition Reimbursement Program

Job summary

Liberty FCU in Evansville, IN is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate will demonstrate professionalism, problem solving, and the ability to work in a fast-paced environment.

Experience in collections is preferred; responsibilities include contacting past-due members, documenting efforts, arranging payments, skip tracing, and adhering to laws and policies while maintaining confidentiality.

Qualifications

• High school education or GED equivalent.
• Collection and call center experience preferred.

Responsibilities

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Skills

Collections experience

Communication skills

Attention to detail

Discretion

Education

High school diploma or GED

Job description

Liberty FCU, a full-service credit union, is seeking a full-time Collector to join the Asset Protection (Collection) Department. The successful candidate must demonstrate professionalism, possess problem solving skills, and be able to focus in a fast-paced environment. Experience in collections is preferred.

Essential Functions & Responsibilities

• Contact past due members through outbound calling campaigns, email, and text messaging.
• Maintain accurate documentation of collection efforts and reasons for delinquency.
• Make payment arrangements to resolve past due loans, including modifications, extensions, and various other options.
• Update addresses, phone numbers, and other contact information.
• Skip trace through various websites, review for repossession referrals on auto loans.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Adhere to all federal, state, local and internal laws, regulations, and policies.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned.

Position Specifications

• High school education or GED equivalent.
• Collection and call center experience preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on credit union values: S.E.R.V.I.C.E.
• Ability to communicate effectively in both verbal and written formats.
• Ability to manage multiple tasks, work in fast-paced environment, and meet deadlines.
• Ability to exercise discretion and good judgment in making decisions and maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

Benefits and Compensation

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.