Provider Relations Specialist

Integrated Home Care Services, Inc.; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Short- and Long-term disability

6+ Holidays Pay

13 days PTO

Employer paid life insurance

401K with employer contribution

Wellness program with rewards

Employee recognition programs

Comprehensive paid training

Job summary

Integrated Home Care Services, Inc. is seeking a Provider Relations Specialist to join our team. You will provide high-level customer service, administrative support, provider training and project coordination across the DME and Home Health workflow.

The role focuses on coordinating documentation, supporting downstream providers, and ensuring smooth client service delivery within our value-based home healthcare model.

Qualifications

• Minimum of an Associates Degree plus two years of work experience with a plan payer, in health care, or a related field with Provider Network Development and/or Provider Relations.
• Two years of experience will be considered in lieu of a Bachelor’s Degree.
• Knowledge and understanding of managed care concepts.

Responsibilities

• Provide high level customer service and administrative support.
• Coordinate provider training and project coordination throughout the process and full cycle scope of services.
• Coordinate documentation for all DME & Home Health downstream providers.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Teamwork

Conflict management

Proactivity

Resourcefulness

Education

Associates Degree

Job description

Who We Are

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Join IHCS where our patients are #1, and our people make the difference.

Competitive Compensation and Benefits

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What Will You Be Doing

The Provider Relations Specialist contributes to the overall success of the team by providing a high level of customer service, administrative support, provider training and project coordination throughout the process and full cycle scope of services in coordination and billing. The incumbent will be responsible for providing Provider Relations administrative support and coordination of associated documentation for all DME & Home Health downstream providers of our portfolio of business.

What Will You Need To Succeed

• Minimum of a Associates Degree plus two (2) years of work experience with a plan payer, in health care, or a related field with Provider Network Development and/or Provider Relations. Two (2) years of experience will be considered in lieu of a Bachelor’s Degree
• Knowledge and understanding of managed care concepts.

Skills & Abilities

• Ability to manage multiple priorities and changing requirements
• Ability to handle conflict and diffuse confrontational situations Demonstrate accountability and dependability
• Effective interpersonal skills characterized by articulateness, diplomacy, and the ability to persuade and motivate others
• Communicates effectively verbal and in writing. Listens attentively and with empathy
• Works well in a team environment and collaborates effectively with others
• Self-motivated and demonstrates a sense of urgency and commitment prioritizing organizational needs.
• Ability to be resourceful and creative within defined guidelines, parameters and expectations.

Competencies

• Managed Care
• Home Care Services
• Healthcare Business Acumen

Equal Opportunity and Diversity Statement

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND

Experience

Required

• 2 year(s): Provider or payor relations
• 2 year(s): Account Support
• 2 year(s): Healthcare

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.