Bilingual (Spanish) Assistant Property Manager

Middleton Meyers; Charlotte (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Potential monthly commission based on

Great Place to Work certified company

401(k) & 401(k) matching

Medical, Dental, Vision insurance

Paid time off

Birthday off (paid) after 1 year

Zusammenfassung

Middleton Meyers is seeking an Assistant Community Manager to support daily apartment community operations and leasing activities. You will assist the Community Manager with rent collections, resident accounts, lease administration, and resident relations.

The role emphasizes customer service, compliance with Fair Housing laws, and collaboration with maintenance and office teams to ensure a positive living experience for residents.

Qualifikationen

• High school diploma or GED required; associate or bachelor's preferred.
• Experience with rent collections and resident accounts is a plus.
• Knowledge of Fair Housing laws and landlord-tenant regulations.
• Strong customer service and communication skills are essential.

Aufgaben

• Assist the Community Manager with daily operations of the apartment community.
• Support rent collections, resident accounts, and monthly accounting closeouts.
• Assist in leasing activities, including tours and lease execution.
• Process applications, renewals, transfers, move-ins, and move-outs; explain lease terms.
• Respond to resident concerns and coordinate resolutions to enhance satisfaction.
• Maintain resident files and lease documentation; ensure policy compliance.

Kenntnisse

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Time management

Fair Housing knowledge

Microsoft Office

Accounting basics

Ausbildung

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

RealPage

Jobbeschreibung

Introduction: Middleton Meyers is a fully integrated property management services provider. We believe in providing innovative and inclusive communities for all people. We deliver world-class experiences for our guests, partners, and team members. Our mission has enabled Middleton Meyers to manage properties and projects successfully for large and small clients. We always strive for better results, better systems, and better ways to serve. Our team of professionals have experience in many facets of Real Estate operations and focus on maximizing performance of stabilized and value-add properties through proactive involvement in property management, capital investment and disposition activities. We invite you to join our dynamic team and start your journey with us to success. We are Middleton Meyers!

Overview: At Middleton Meyers, the Assistant Community Manager supports the daily operations of an apartment community by assisting the Community Manager in achieving occupancy, financial, operational, and resident satisfaction goals. This role is responsible for rent collections, resident account management, lease administration, customer service, and administrative support while helping ensure compliance with company policies and Fair Housing regulations.

The Assistant Community Manager serves as a leader within the onsite team and helps maintain a positive living experience for residents while contributing to the overall success of the community.

What You'll Do:

Financial Management

• Assist with monthly rent collection and delinquency management.
• Monitor resident accounts and follow up on outstanding balances.
• Process rental payments, security deposits, refunds, and other resident transactions.
• Prepare and deliver late notices, demand letters, and documentation for legal proceedings.
• Assist in preparing financial reports and variance explanations.
• Maintain accurate resident ledgers.
• Support monthly accounting closeout procedures.

Leasing & Resident Relations

• Provide exceptional customer service to current and prospective residents.
• Assist with leasing activities as needed, including tours and lease execution.
• Process applications, renewals, transfers, move-ins, and move-outs.
• Explain lease terms, community policies, and resident responsibilities.
• Respond promptly to resident concerns and coordinate resolutions.
• Conduct resident follow-up to enhance satisfaction and retention.

Administrative Responsibilities

• Maintain accurate resident files and lease documentation.
• Ensure compliance with company policies, Fair Housing laws, and local regulations.
• Update resident information in property management software.
• Prepare correspondence, reports, notices, and required documentation.
• Assist with audits and file reviews.

Property Operations

• Collaborate with the maintenance team regarding work order completion and resident communication.
• Assist with vendor coordination and service scheduling.
• Participate in property inspections as directed.
• Help maintain community appearance and operational standards.

Team Leadership

• Support the Community Manager with daily operations.
• Assist in training new team members.
• Lead the office in the Community Manager's absence.
• Foster a positive, collaborative team environment.
• Participate in company meetings and training programs.

What You'll Need to Succeed:

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.

• Minimum of 2 years of multifamily property management experience preferred.
• Previous leasing or assistant manager experience strongly preferred.
• Experience with rent collections and resident account management.
• Experience using property management software (RealPage preferred).

Knowledge, Skills & Abilities

• Bilingual (English/Spanish) is a required.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Knowledge of Fair Housing laws and landlord-tenant regulations.
• Proficiency in Microsoft Office Suite.
• Strong mathematical and accounting skills.
• Ability to maintain confidentiality.
• Professional appearance and demeanor.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to tour apartment homes and community grounds.
• Ability to operate standard office equipment.

The Perks:

• Potential monthly commission based on leasing efforts throughout the month
• The ability to work for a Great Place to Work certified company
• 401(k) & 401(k) matching
• Medical, Dental, Vision insurance benefits
• Paid time off, sick pay, floating holidays
• Birthday off (paid) after 1 year of service

Equal Opportunity Employer: Middleton Meyers is committed to the principles of Equal Employment Opportunity. The employment practices and decisions of the Company will not be influenced or affected by an applicant or Associate's race, color, sex, religion, creed, national origin, ancestry, age, disability, handicap, sexual orientation, marital status, AIDS/HIV/AIDS-related complex status, protected genetic information, sickle-cell trait, veteran status, or any other protected class.