Bilingual (SP) Customer Service Representative

Iaawg; Austin (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Employee Assistance Program

Ergonomic furniture program

Performance bonus

Job summary

iA American Warranty, L.P. in Austin, TX is seeking a Bilingual Customer Service Representative to support customers, dealerships, and lenders.

The role involves processing cancellations, resolving service inquiries, and ensuring timely handling of requests in a hybrid setting with in-office attendance twice per month. You will engage with customers using Spanish and English, maintain professional communication, and contribute to a positive customer experience while collaborating with internal

Qualifications

• 2+ years of customer service experience.
• Fluent in Spanish, both written and verbal.
• English proficiency at least intermediate to advanced; ability to communicate with customers and lenders.

Responsibilities

• Process cancellations for all products accurately and efficiently.
• Review cancellation requests for completeness and policy status.
• Assist with printing and mailing refund checks; respond to lender inquiries.
• Handle high-volume inbound calls from dealerships and customers; maintain timely responses.

Skills

Bilingual (Spanish/English)

Customer service experience

Strong English communication

Microsoft Office proficiency

Tools

CRM software

Job description

Job Description Bilingual Customer service Build the future with us Are you passionate about helping customers and delivering exceptional service? Do you enjoy solving problems and creating positive experiences for customers and business partners? As a Bilingual Customer Service Representative, you will play a key role in supporting customers, dealerships, and lenders by processing cancellations, resolving service inquiries, and ensuring accurate and timely handling of requests. This position is a great opportunity to showcase your customer service expertise and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Bilingual Customer Service Representative, you'll be at the core of our mission.

• Process cancellations for all products accurately and efficiently.
• Review cancellation requests for completeness, pending claims, and policy status.
• Assist with printing and mailing refund checks to the appropriate recipients.
• Respond to lender inquiries and maintain information on the Ford website.
• Manage departmental email communications and ensure timely responses.
• Answer high-volume inbound calls from dealerships and customers regarding cancellations, policy inquiries, and service concerns.
• Resolve customer issues and concerns in a professional and timely manner.
• Provide outstanding customer service to customers and business partners while maintaining a positive customer experience.
• Support additional departmental tasks and special projects as assigned.

What could accelerate your success in this role

• Is known for their strong attention to detail and accuracy.
• Stands out for their customer service excellence and commitment to customer satisfaction.
• Demonstrates strong analytical and problem-solving abilities.
• Is recognized for their organizational skills and ability to prioritize multiple tasks effectively.
• Has 2+ years of customer service experience, preferably within insurance, financial services, automotive, or a related industry.
• Is fluent in Spanish, both written and verbal.
• Is located in Austin, TX and able to work in a hybrid environment, including in-office attendance twice per month.
• Possesses strong computer skills, including proficiency with Microsoft Office applications and the ability to quickly learn new systems.
• Has strong written and verbal communication skills.
• Works effectively both independently and as part of a team.
• Demonstrates adaptability in a changing business environment.
• Maintains a positive, learning-oriented attitude and a commitment to continuous improvement.
• English proficiency (intermediate to advanced) is required, as this role involves communicating with customers, dealerships, lenders, and internal stakeholders through phone calls, emails, and written correspondence on a daily basis.

Why you'll love working with us

A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company iA American Warranty, L.P.

Posting End Date 2026-09-30

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!

iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!

iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. We’re invested in you.