Bilingual Social Services Receptionist

Catholic Charities of New York; New York (NY); On-site; USD 23,000 - 27,000; Full time

Job summary

Catholic Charities of New York is seeking a Receptionist for the HomeBase office in the Preserving Housing department. This full-time, non-exempt role handles front-desk inquiries by phone, email, and in person, delivering professional service while assessing needs and directing clients to appropriate services.

The receptionist will perform data entry, assist case managers, and support disaster/emergency responses. HS diploma required; bilingual English-Spanish preferred.

Qualifications

• HS Diploma or higher; some college preferred.
• Bilingual English-Spanish preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and computer literacy.

Responsibilities

• Answer incoming calls on schedule, assessing caller needs and making accurate referrals as necessary.
• Develop knowledge of homelessness prevention and social services network to help customers access services.
• Follow up with customers to determine if referral met needs.
• Input data collected by customer to provide community resource planning and needs assessment.
• Assess and respond to customer needs using active listening and empathy.
• Support service delivery in local and regional disaster/emergency activations.
• Additional duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Organizational skills

Computer literacy

Education

HS Diploma

Some college

Bilingual English-Spanish

Job description

Catholic Charities of New York is seeking a Receptionist for the HomeBase office in the Preserving Housing department. This full-time, non-exempt role handles front-desk inquiries by phone, email, and in person, delivering professional service while assessing needs and directing clients to appropriate services.

The receptionist will perform data entry, assist case managers, and support disaster/emergency responses. HS diploma required; bilingual English-Spanish preferred.