Bilingual Social Services Coordinator

Active Day; Mount Vernon Park (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Active Day is seeking a Social Services Coordinator to plan, organize, develop and deliver social services for members and families. This role covers assessments, case management, and collaboration with the clinical team to ensure quality care within regulatory guidelines.

The position requires English and Spanish proficiency, a social work degree (MSW/BS), and at least 1 year of relevant healthcare experience, preferably with seniors or disabilities.

Qualifications

• English and Spanish proficiency required.
• Degree in Social Work (MSW or BS) required.
• Minimum 1 year social work experience in a health care facility, preferably with seniors or disabilities.
• Knowledge of state and federal OSHA regulations.
• Strong collaboration across all levels of staff.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management with ability to meet deadlines.
• Thrives in a collaborative team environment.

Responsibilities

• Provide case management coordinating with internal and external services for members and families.
• Coordinate with Nurse Manager and clinical team on member care plans.
• Participate in Safety and Quality Assurance Committees and schedule meetings for Member Council and caregiver groups; document notes.
• Evaluate referrals to determine admission suitability and assist with external referrals as needed.
• Assist members with financial resources and access to appropriate resources.
• Ensure compliance with company policies and regulatory authorities and prepare paperwork.
• Maintain formal written communication with members and families; provide billing, transportation, and referral information.
• Engage in community outreach and center marketing activities.
• Assist members with daily needs (hygiene, meals, ambulation, activities).
• Note: duties may expand as needed by management.

Skills

Bilingual English & Spanish

Verbal & written communication

Interpersonal & customer service

Organizational skills

Time management

Team collaboration

Computer skills

Support team flexibility

Education

Social Work degree (MSW or BS)

Job description

Job Summary

The Social Services Coordinator is responsible to plan, organize, develop and deliver all required social services to meet the needs of our members and their families/caregivers. The Social Services Coordinator will be responsible for all Social Service Assessments and Summaries as well as provide case management services to address the psychosocial and socio-economic needs of members and their families or caregivers. The Social Services Coordinator communicates regularly with the Center Director and clinical team to ensure members receive the most comprehensive and quality of care possible and that all care is conducted within HIPAA regulations and in accordance with all state required laws and regulations.

Qualifications

1. Proficiency in English and Spanish REQUIRED
2. Must have a degree in Social Work, a MSW degree or BS degree
   
3. Minimum one (1) year social work experience in a health care facility, preferably working with seniors and/or adults with disabilities strongly preferred.
4. Knowledge of applicable state and federal environmental and OSHA regulations
5. Extremely strong collaborate skills across all levels of staff
6. Excellent verbal and written communication skills
7. Excellent interpersonal and customer service skills
8. Excellent organizational skills and attention to detail.
9. Excellent time management skills with a proven ability to meet deadlines.
10. Thrives in a collaborative and team environment
11. Good Computer skills
12. Ability to step in and help the team as needed to support our members.

Job Responsibilities

1. Provides case management to coordinate with internal and external ancillary services for members and families.
2. Coordinates with Nurse Manager and/or members of the clinical team in the development and implementation of member plans of care.
3. Participates on Safety and Quality Assurance Committees and establishes and schedules Member Council meetings, Caregiver Support Groups. Participates in Care Plan for Interdisciplinary Team and records clinical notes as required.
4. Evaluates members referred to the Center to determine appropriateness for admission. Assists with referrals to other agencies when a member is not appropriate or becomes inappropriate to participate as a member at the Center.
5. May explore and evaluate financial situations and assist members in using appropriate resources.
6. Ensures compliance with all company policies and procedures and applicable regulatory authorities (ie: State Department of Health and Senior Services, state and federal environmental agencies, OSHA, USDA) and prepares paperwork as required.
7. Maintains formal written communication with members and families and facilitates counseling through support groups and one-on-one sessions.
8. Maintains accurate files and records of member and social services information. Provides billing, transportation and member referral information as needed.
9. Participates in community outreach programs, including communication with other health and social service providers and inquiries from prospective members. Participates in Center marketing activities.
10. Provides active assistance with members as needed (ie: hygiene, meals, ambulation, arrivals and departures, and social activities).
11. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to
    include other duties or responsibilities that management may deem necessary from time to time

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