Bilingual Social Services Coordinator

Clear Destination Inc.; Mount Vernon Park (MA); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

None

Job summary

Clear Destination Inc. is seeking a Social Services Coordinator to plan, organize, and deliver social services, assess and summarize cases, and provide case management to address psychosocial and socio-economic needs of members and caregivers.

The role collaborates with the Center Director and clinical team to ensure HIPAA-compliant, high-quality care within state regulations, with duties spanning outreach, documentation, and community resources.

Qualifications

• Bilingual in English and Spanish required.
• Degree in Social Work (BS/MSW) required.
• At least 1 year social work experience in a health care facility; seniors/disabilities preferred.
• Knowledge of state and federal environmental and OSHA regulations.
• Strong collaboration across staff levels.
• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Excellent organizational and time-management skills.
• Thrives in a collaborative, team environment.
• Good computer skills.
• Ability to step in and support the team.

Responsibilities

• Provides case management coordinating with internal and external services for members and families.
• Coordinates with Nurse Manager/clinical team for care plans.
• Participates in Safety and Quality Assurance Committees and schedules Member Council meetings and Caregiver Support Groups; records notes as required.
• Evaluates referrals to determine admission appropriateness and assists with referrals when inappropriate.
• Explores financial situations and assists members with resources.
• Ensures compliance with company policies and regulatory authorities and prepares paperwork.
• Maintains written communication with members and families; facilitates counseling and sessions.
• Maintains accurate files/records of member information; provides billing, transportation, and referral information as needed.
• Participates in community outreach and center marketing activities; engages with health and social service providers.
• Provides active assistance with members (hygiene, meals, ambulation, arrivals/departures, activities).
• This list may be expanded with additional duties as needed by management.

Skills

Bilingual English/Spanish

Social work experience

OSHA regulations knowledge

Collaboration skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Computer skills

Team-oriented

Customer service

Education

Social Work degree (BS/MSW)

Job description

Job Summary

The Social Services Coordinator is responsible to plan, organize, develop and deliver all required social services to meet the needs of our members and their families/caregivers. The Social Services Coordinator will be responsible for all Social Service Assessments and Summaries as well as provide case management services to address the psychosocial and socio-economic needs of members and their families or caregivers. The Social Services Coordinator communicates regularly with the Center Director and clinical team to ensure members receive the most comprehensive and quality of care possible and that all care is conducted within HIPAA regulations and in accordance with all state required laws and regulations.

Qualifications

1. Proficiency in English and Spanish REQUIRED
2. Must have a degree in Social Work, a MSW degree or BS degree
3. Minimum one (1) year social work experience in a health care facility, preferably working with seniors and/or adults with disabilities strongly preferred.
4. Knowledge of applicable state and federal environmental and OSHA regulations
5. Extremely strong collaborate skills across all levels of staff
6. Excellent verbal and written communication skills
7. Excellent interpersonal and customer service skills
8. Excellent organizational skills and attention to detail.
9. Excellent time management skills with a proven ability to meet deadlines.
10. Thrives in a collaborative and team environment
11. Good Computer skills
12. Ability to step in and help the team as needed to support our members.

Job Responsibilities

1. Provides case management to coordinate with internal and external ancillary services for members and families.
2. Coordinates with Nurse Manager and/or members of the clinical team in the development and implementation of member plans of care.
3. Participates on Safety and Quality Assurance Committees and establishes and schedules Member Council meetings, Caregiver Support Groups. Participates in Care Plan for Interdisciplinary Team and records clinical notes as required.
4. Evaluates members referred to the Center to determine appropriateness for admission. Assists with referrals to other agencies when a member is not appropriate or becomes inappropriate to participate as a member at the Center.
5. May explore and evaluate financial situations and assist members in using appropriate resources.
6. Ensures compliance with all company policies and procedures and applicable regulatory authorities (ie: State Department of Health and Senior Services, state and federal environmental agencies, OSHA, USDA) and prepares paperwork as required.
7. Maintains formal written communication with members and families and facilitates counseling through support groups and one-on-one sessions.
8. Maintains accurate files and records of member and social services information. Provides billing, transportation and member referral information as needed.
9. Participates in community outreach programs, including communication with other health and social service providers and inquiries from prospective members. Participates in Center marketing activities.
10. Provides active assistance with members as needed (ie: hygiene, meals, ambulation, arrivals and departures, and social activities).
11. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to
    include other duties or responsibilities that management may deem necessary from time to time

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