Bilingual Senior Universal Banker (Personal Banker)

Summit Credit Union; Madison (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401K with match

Student loan pay back

Tuition reimbursement

Birthday PTO

Paid volunteer time

Job summary

Summit Credit Union is seeking a Bilingual Senior Universal Banker for our City Station branch. The role focuses on exceptional member service, lending guidance, and deposit solutions, with emphasis on building relationships and enhancing members’ financial lives.

Strong communication, financial product knowledge, and a member-centric approach are essential. The position involves outbound activities, service coaching, and educating members on digital channels like online and mobile banking.

Qualifications

• 3+ years of sales or customer service experience required.
• High School Diploma or equivalent.
• Have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number.

Responsibilities

• Consult with members to find borrowing solutions across branch, phone, and video.
• Provide loan education, review credit bureau, and input loan applications accurately.
• Advise on deposit products and open accounts (savings, checking, CDs, IRAs, money markets).
• Onboard new members using Synapsys and educate on debit cards, online and mobile banking, bill pay.
• Identify cross-selling opportunities and educate members on additional products.

Skills

Customer service

Sales

Interpersonal skills

Communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Description

Summit Credit Union, recognized as a top workplace, is seeking a Bilingual Senior Universal Banker to join our dynamic team at our City Station branch. This role involves providing exceptional customer service, handling complex financial transactions, and offering personalized banking solutions. Ideal candidates will have strong communication skills, a deep understanding of financial products, and a commitment to helping members achieve their financial goals.

Essential Functions

• Member Consultation: Collaborates with members to find borrowing solutions via various access points (branch, phone, video).
• Loan Education: Provides education and consultation on loans, performs credit bureau reviews, and accurately inputs loan applications.
• Lending Expertise: Extensive knowledge of lending products, calculates lending ratios, and ensures accurate processing of lending paperwork.
• Deposit Solutions: Advises on deposit products, opens various accounts (savings, checking, certificates, IRAs, money markets), and serves as a primary contact for new accounts.
• Member Onboarding: Utilizes Synapsys for onboarding new members and educates them on services like debit cards, online banking, mobile banking, and bill pay.
• Cross-Selling: Identifies cross-selling opportunities, makes referrals, and educates members on additional products (Payment Protection, GAP, MRC, MAH).
• Relationship Building: Builds relationships through financial education, rapport-building, and thoughtful questions, aiming to improve members' financial lives.
• Member Service: Provides excellent service, coaches Member Service Tellers, utilizes service recovery, and educates members on convenience service options.
• Outbound Activities: Actively participates in outbound calling activities, balancing benefits for both members and the credit union.

Job Specifications

1. 3 plus years' sales or customer service experience required. Will consider higher education in finance/sales/marketing in lieu of experience.
2. High School Diploma or equivalent.
3. Have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number.
4. Professional, well-developed interpersonal and communication skills essential for projecting a positive image as representative of the Credit Union.
5. Requires adaptability and judgment to solve day-to-day unique and in-depth problems within established guidelines.
6. Active listener, who seeks to ask questions before jumping to action; ensuring thorough resolution to challenging situations.
7. Ability to build rapport and relationships with others; comfort with proactive communication with members and non-members necessary.
8. Demonstrates accuracy and attention to detail; ensuring accountability to follow-up and follow-through.
9. Work requires basic knowledge of Microsoft Office Suite.
10. Basic mathematical skills and ability to understand more complex financial concepts required.

Why Summit?

• Voted top work place both by Madison Magazine and WSJ
• Excellent health insurance
• 401K with match
• Student loan pay back
• Tuition reimbursement
• Birthday PTO
• Paid volunteer time
• And more

At Summit we cover more ground, give more back and have more fun. Come be a part of something bigger!

Required Statement Sections

• Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.
• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.
• Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.
• Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
• EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.