Bilingual Senior Universal Banker (Personal Banker)

Summit Credit Union; Kenosha (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Summit Credit Union as a Loan Consultant, where you'll collaborate with members to find suitable loan solutions and provide financial education. You'll leverage your excellent communication skills and customer service experience to build lasting relationships while ensuring accuracy in processing loans and accounts. With opportunities for professional growth and a commitment to diversity, you can be part of a recognized top workplace where your contributions matter.

Benefits

Excellent health insurance

401k with match

Student loan repayment assistance

Tuition reimbursement

Birthday PTO and paid volunteer time

Qualifications

• Fluent in both Spanish and English.
• Two years of sales or customer service experience.
• Ability to quickly hear, assimilate, and solve problems.

Responsibilities

• Collaborates and advises members on finding suitable solutions for their borrowing needs.
• Educates members regarding loans and other services.
• Conducts accurate interviews and inputs loan applications.

Skills

Communication

Service à la clientèle

Santé financière des membres

Résolution de problèmes

Education

High School Diploma or equivalent

Job description

Essential Functions

1. Collaborates and advises members on finding suitable solutions for their borrowing needs through multiple access points such as in-branch, phone, and video appointments.
2. Provides education and consultation to members regarding loans.
3. Conducts accurate and efficient interviews with members and inputs loan applications.
4. Performs credit bureau reviews for members.
5. Possesses extensive knowledge of all lending products.
6. Calculates lending ratios accurately.
7. Ensures all lending paperwork is accurately collected and processed.
8. Provides deposit solutions for members and advises on all deposit products.
9. Opens various accounts including savings, checking, certificates, IRAs, and money markets.
10. Serves as a primary contact for new accounts and works to build relationships with new members.
11. Uses online relationship management tools to onboard new members effectively.
12. Educates and assists members with other services such as debit cards, online banking, and mobile banking.
13. Identifies cross-selling opportunities and makes appropriate referrals based on member needs.
14. Maximizes partner relationships to deepen member relationships.
15. Educates members on additional products like Payment Protection and GAP.
16. Builds relationships and provides financial education, emphasizing cooperative values and excellent service.
17. Meets with members to build long-term relationships through rapport-building and thoughtful questions.
18. Utilizes consultative communication skills in all member interactions.
19. Identifies member goals and assists in improving their financial lives.
20. Participates in inbound and outbound member calling activities.
21. Serves members through non-branch channels as needed.
22. Balances member benefits with credit union interests in all interactions.
23. Provides excellent member service and peer feedback to team members.
24. Uses service recovery techniques when applicable.
25. Educates members on convenience options like online and mobile banking and ATM access.
26. Assists members with Personal Teller Machines (PTMs) and performs account maintenance.
27. Conducts teller transactions accurately and balances daily.

Job Specifications

1. High School Diploma or equivalent.
2. Ability to attain a Nationwide Mortgage Licensing System (NMLS) number.
3. Fluent in both Spanish and English.
4. Two years of sales or customer service experience required; one year of lending experience preferred. Higher education in finance/business/marketing may substitute experience.
5. Excellent communication skills.
6. Basic business math skills, including dividend, interest, payoff, equity, and certificate penalty calculations.
7. Knowledge of deposit accounts and loan products.
8. Ability to quickly hear, assimilate, and solve problems using a member service approach.
9. Adaptability to changing responsibilities.

Why Summit?

• Recognized as a top workplace by Madison Magazine and Wisconsin State Journal.
• Excellent health insurance.
• 401k with match.
• Student loan repayment assistance.
• Tuition reimbursement.
• Birthday PTO and paid volunteer time.
• And more.

Join us at Summit Credit Union, where we cover more ground, give more back, and have more fun. Be part of something bigger!

We are committed to Equal Employment Opportunity and embrace diversity, believing inclusion is key to our success. Employment decisions are based on qualifications, merit, and business needs.

For more information on your rights, review the Know Your Rights notice from the Department of Labor.