Bilingual Senior Customer Service Specialist - OneCare

CalOptima Health Partnership; Orange (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

CalPERS pension program

Flexible scheduling

Career development opportunities

Job summary

CalOptima Health is seeking a Senior Customer Service Representative for the OneCare program. The role focuses on assisting members and providers with eligibility, enrollment, benefits, and services, both in person or by phone, ensuring accurate information and courteous service.

Candidates must be bilingual in English and a threshold language and have a high school diploma with at least two years of customer service experience, including one year in a call center.

Qualifications

• High school diploma or equivalent; 2 years customer/member service experience, including 1 year in a call center.
• Typing speed of 35 words per minute (WPM).
• Bilingual in English and one threshold language (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.

Responsibilities

• Assist OneCare members and providers with eligibility, enrollment, benefits, and services.
• Respond to inquiries and complaints related to eligibility, enrollment, claims, or authorizations.
• Document interactions in internal systems and coordinate with care management and community agencies.

Skills

Customer service

Call center

Typing 35 wpm

Bilingual

Education

High school diploma or equivalent

2 years customer service experience

Tools

Microsoft Office

Job description

CalOptima Health is seeking a Senior Customer Service Representative for the OneCare program. The role focuses on assisting members and providers with eligibility, enrollment, benefits, and services, both in person or by phone, ensuring accurate information and courteous service.

Candidates must be bilingual in English and a threshold language and have a high school diploma with at least two years of customer service experience, including one year in a call center.