Bilingual Scheduler: Healthcare Access & Coordination

TEEMA; San Jose (CA); On-site; USD 56,000 - 72,000; Full time

Job summary

TEEMA is seeking a Center Scheduler to ensure smooth, timely coordination of patient care by managing in-house and external appointments. Under the Program Manager, you will be the key liaison between patients, families, providers, and the care team.

You will generate referrals, prepare documentation, and maintain scheduling records across multiple services. Strong organizational skills, bilingual Spanish/English, and proficiency with scheduling software are essential.

Qualifications

• Minimum of two (2) years of experience in a healthcare setting; experience working with elderly populations preferred.
• Knowledge of healthcare operations with demonstrated experience in medical scheduling and billing across diverse patient populations.
• Excellent written and verbal communication skills.
• Proficiency with computers and healthcare scheduling or practice management systems.
• Flexible, proactive, and willing to support all aspects of organizational operations.
• Bilingual In Spanish and English.

Responsibilities

• Generate specialty referrals and schedule both in-house and external medical appointments.
• Prepare and provide all required documentation for medical and specialty appointments.
• Cancel or reschedule appointments as needed and notify patients and families promptly.
• Enter, track, and maintain all in-house and external appointments within the scheduling system.
• Complete and manage paperwork related to all medical appointments.
• Schedule and coordinate audiology, podiatry, dental, optometry, and other specialty referrals.
• Generate referral forms for visiting Primary Care Physicians (PCPs) and enter them into the scheduling system.
• Send completed appointment documentation to PCPs following patient visits.
• Obtain, track, and manage diagnostic requests and billing forms as required.
• Prepare podiatry related forms for podiatry visits.
• Communicate clearly and professionally—both verbally and in writing with providers, patients, families, and team members.
• Update the scheduling system promptly to reflect appointment changes.
• Prepare and maintain monthly specialist calendars within practice management software.
• Provide coverage for other schedulers as needed.
• Contact facilities to obtain test results when not received in a timely manner.
• Prepare appointment-related paperwork for meals and transportation coordination.
• Coordinate appointment-related services including transportation, meals, translation, and patient escorts.
• Perform all other reasonably related duties as assigned.

Skills

Healthcare scheduling

Bilingual Spanish/English

Strong communication

Proficient computer skills

Team player

Tools

Scheduling system

Job description

TEEMA is seeking a Center Scheduler to ensure smooth, timely coordination of patient care by managing in-house and external appointments. Under the Program Manager, you will be the key liaison between patients, families, providers, and the care team.

You will generate referrals, prepare documentation, and maintain scheduling records across multiple services. Strong organizational skills, bilingual Spanish/English, and proficiency with scheduling software are essential.