Bilingual Scheduler

Momentum Spine & Joint; Irving (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

Employee Assistance Program

Disability Insurance

Life Insurance with AD&D

401(k) with vesting

Paid Time Off (PTO) + Holidays

Job summary

Momentum Spine and Joint is seeking a dedicated Scheduler (Bilingual Scheduler) to efficiently organize and schedule procedures based on patient needs. The role involves coordinating follow-ups, handling authorizations, and ensuring accurate documentation in eCW.

The ideal candidate will have a high school diploma or GED and at least 1 year of medical office scheduling experience, with strong Microsoft Office and patient service skills. Some travel between locations may be required.

Qualifications

• High School diploma or GED.
• One (1) year of experience in medical office scheduling setting.

Responsibilities

• Schedules and/or reschedules patient follow-ups and procedures.
• Follows-up on all canceled or no-show patients.
• Coordinates transportation for procedure patients if needed.
• Ensures completeness and accuracy of patient forms in eCW.
• Verifies authorizations prior to scheduling procedures.
• Relays information to patients before procedure date.
• Updates daily log for patient office visits and confirmed procedures.
• Sends prescriptions to pharmacy by fax or email.
• Answers telephone and handles inquiries.
• Maintains patient confidentiality per HIPAA.

Skills

Administrative procedures

Microsoft Office (Outlook, Excel, Word

Education

High School diploma or GED

Tools

eCW

Job description

Momentum Spine and Joint is looking for a Scheduler to join our team! The Bilingual Scheduler is responsible for successfully organizing and scheduling procedures accordingly and promptly based on the Scheduler’s evaluation and understanding of the patient’s needs.

ESSENTIAL FUNCTIONS:

• Communicates with all appropriate parties regarding patient and procedure
• Schedules and/or reschedules patient follow-ups and procedures
• Follows-up on all Canceled or No-Show Patients
• Coordinates transportation for our procedure patients, if needed
• Ensures completeness and accuracy of patients’ forms, scans and files into patient docs on eCW
• Follows-up and ensures all documentation is obtained, updates patients’ information into database
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Informs and provides patient with necessary information and instructions prior to procedure date
• Checks-out patients, moves patients through appointments as scheduled
• Updates daily log for all patients’ office visits and confirmed procedures
• Submits information to verification department for pre-authorization
• Sends prescriptions to pharmacy via fax or e-mail
• Answers telephone and deal with inquiries
• Monitors H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
• Manages filing and record keeping activities
• Reports statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy, procedure and HIPAA requirements
• Travels as necessary to other facilities
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Able to travel between various locations if needed
• Flexible scheduling may be required to meet company needs

EDUCATION AND EXPERIENCE:

• High School diploma or GED
• One (1) year of experience in medical office scheduling setting

OFFERED BENEFITS:

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays

For more information, please visit our website: momentumspine.com

Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU!

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.