Bilingual Referral Intake Coordinator

Momentum Spine & Joint; Arlington (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

EAP

Disability Insurance

Life with AD&D

401(k)

PTO & Holidays

Job summary

Momentum Spine and Joint is seeking an Intake Coordinator to support our outpatient clinical network in the DFW area. You will collect and input new patient referrals, verify insurance benefits, schedule consultations, and liaise with attorneys and physicians on patient status.

Ideal candidates have a High School diploma or GED and at least 1 year in a medical office setting, with strong customer service, attention to detail, and proficiency in Microsoft Office and E-Clinical systems.

Qualifications

• High School diploma or GED required.
• Minimum 1 year in a medical office or facility setting.
• Strong customer service skills and professional communication.

Responsibilities

• Collects and inputs new patient referrals and updates referral log.
• Verifies insurance benefits and prior authorizations.
• Schedules initial consultations and communicates with physicians and attorneys.

Skills

Customer Service

Phone Etiquette

Attention to Detail

Microsoft Office

E-Clinical

Education

High School diploma or GED

1 year in medical office setting

Tools

Outlook

Excel

Word

E-Clinical

Job description

Momentum Spine and Joint is looking for an Intake Coordinator to join our team!

The Referral Intake Specialist is responsible for collecting and completing new patient referrals, inputting new patients, processing LOP’s, verifying insurance benefits, scheduling patient consultations, and communicating with attorneys and physicians regarding initial patient statuses.

ESSENTIAL FUNCTIONS

• Requests Letter of protection (LOP) and ensures that the verifications department has verified and updated the patient information regarding insurance benefits and responsibility
• Verifies and generates prior authorizations and referrals
• Verifies all authorizations have been obtained prior to scheduling for appointment
• Collects new patient referrals and updates corresponding referral log
• Creates new patient chart in SalesForce and eCW with complete patient information and demographics ensuring accuracy and completeness
• Refers scheduled patient to appropriate physician and office clinic
• Ensures correct address is given with date and time of appointment
• Schedules and reschedules patients’ initial consultations as necessary
• Follows-up with new patient on a regular basis to schedule/re-schedule for initial consultationUpdates daily log for all patients’ office visits
• Manages filing and record keeping activities
• Informs and provides patient with necessary information and instructions prior to appointment date
• Notifies necessary parties and providers concerning no show and/or noncompliant patient’s
• Takes telephone messages and provides feedback and answers to patient/physician
• Responds and comply to requests for information including sending faxes and e-mails
• Reports statistics as required
• Follows all safety rules, reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the workplace
• Travels as necessary to other facilities
• Keeps work area clean and organized
• Safeguards patient privacy and confidentiality
• Adheres to the company standards of business conduct
• Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates Customer Service Standards (having good phone etiquette, providing the patient with accurate information, answers questions in a timely manner, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
• Uses downtime efficiently, assist and responds positively to requests for assistance from other team members
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Solid computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
• High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
• Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
• Ability to work independently and be productive by guiding oneself with little or no supervision
• Ability to maintain effective and organized systems to ensure timely patient flow
• Excellent professionally polished patient interaction skills
• Energetic with a desire to learn and develop new skills

EDUCATION AND EXPERIENCE

• High School diploma or GED
• One (1) year in a medical office or facility setting

OFFERED BENEFITS

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays

For more information, please visit our website: momentumspine.com

Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU!

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.