Bilingual Scheduler

Townsen Memorial Hospital Group; Humble (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

401(k) with employer match

PTO + holidays

Health plans

Job summary

Townsen Memorial Imaging - Humble is seeking a full-time bilingual Scheduler to coordinate patient appointments and support the front desk with insurance questions and pre-authorizations. The role requires strong communication and attention to detail in a busy healthcare setting.

You will contact patients, confirm schedules, collect co-pays, enter insurance data, and ensure accurate records. The position is based in Humble, TX, and emphasizes teamwork and independent work in a medical facility.

Qualifications

• 1 year of experience in a medical facility.
• BLS certification required.
• Familiarity with insurance processes and patient financial responsibilities.

Responsibilities

• Coordinate patient appointments and reschedule as needed.
• Determine co-payments and enter insurance information into records.
• Prioritize and process pre-authorizations and appeals as needed.
• Communicate with patients, providers, and relevant parties about procedures.
• Ensure documentation is complete and accurate in patient records.
• Send prescriptions to pharmacies and maintain scheduling flow.
• Respond to patient inquiries and update patient information in the database.
• Support verification department with pre-authorization submissions.
• Perform other related tasks as needed.

Skills

Bilingual communication

Organizational skills

Attention to detail

Independent & teamwork

Written and verbal communication

Education

High School Diploma or GED

Tools

ICD-10 & CPT knowledge

Job description

Townsen Memorial Imaging - Humble is looking for a Full-Time Bilingual Scheduler to join the team!

Summary: The Scheduler is responsible for coordinating patient appointments while maintaining clear and proactive communication with both new and existing patients through inbound and outbound calls or email.

ESSENTIAL FUNCTIONS:

• Determine patient co-payments and calculate co-insurance and deductibles
• Enter accurate insurance information, including co-payments and deductibles, into patient records
• Prioritize incoming authorization requests based on urgency
• Initiate and assist with appeals for denied authorizations
• Communicate effectively with patients, healthcare providers, and relevant parties regarding procedures
• Follow-up to ensure all necessary documentation is obtained and complete
• Schedule and reschedule patient follow-ups and procedures as needed
• Provide patients with essential information and instructions before their procedure date
• Send prescriptions to pharmacies via fax or email
• Ensure patients move through scheduled appointments efficiently
• Answer phone calls and respond to patient inquiriesUpdate and maintain accurate patient information in the database
• Submit patient information to the verification department for pre-authorization
• Ensure completeness and accuracy of all patient forms and documentation
• Perform other related tasks as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of in-network and out-of-network insurance, as well as patient financial responsibilities
• Familiarity with ICD-10 and CPT codes and medical procedures
• Ability to review and comprehend patient medical documentation
• Ability to independently identify and understand medical necessity requirements
• Strong task management and organizational skills with the ability to complete tasks in a timely manner
• Detail-oriented, ensure accuracy and thoroughness in all tasks
• Ability to work both independently and collaboratively as part of a team
• Adaptability and flexibility in a dynamic work environment
• Effective written and verbal communication skills

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• One (1) year of experience in a medical facility
• Basic Life Support (BLS) Certified

BENEFITS:

• 3 Medical Plans
• 2 Vision Plan
• Employee Assistance Program
• Short and Long Term Disability Plans
• Basic Life and Voluntary Insurance Plans with AD&D
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening