Bilingual Scheduler

Townsen Memorial Health System, LLC; Humble (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

3 Medical Plans

2 Dental Plans

2 Vision Plan

Employee Assistance Program

Short and Long Term Disability Plans

Basic Life and Voluntary Insurance

401(k) with a 2-year vesting

PTO + Holidays

Job summary

Townsen Memorial Imaging in Humble, TX seeks a Full-Time Bilingual Scheduler to coordinate patient appointments and communicate proactively with patients via calls or email. The role handles insurance details, co-pays, authorizations, and scheduling, ensuring accuracy in patient records and timely follow-ups.

Ideal candidates will have a High School diploma, at least 1 year in a medical facility, and strong organizational and communication skills to support efficient patient care and smooth

Qualifications

• High school diploma or GED required.
• Minimum one year in a medical facility.
• BLS certification may be required.

Responsibilities

• Coordinate patient appointments and communicate clearly with patients.
• Determine co-payments, Insurance details and enter data into records.
• Prioritize authorizations and assist with appeals.
• Schedule, reschedule, and inform patients about procedures.
• Fax or email prescriptions to pharmacies and update patient info.
• Respond to inquiries and maintain accurate documentation.

Skills

Bilingual

Insurance knowledge

ICD-10/CPT familiarity

Medical terminology

Scheduling accuracy

Communication

Data entry

Education

High School Diploma or GED

Job description

Townsen Memorial Imaging - Humble

is looking for a Full-Time Bilingual Scheduler to join the team!

Summary

The Scheduler is responsible for coordinating patient appointments while maintaining clear and proactive communication with both new and existing patients through inbound and outbound calls or email.

ESSENTIAL FUNCTIONS

• Determine patient co-payments and calculate co-insurance and deductibles
• Enter accurate insurance information, including co-payments and deductibles, into patient records
• Prioritize incoming authorization requests based on urgency
• Initiate and assist with appeals for denied authorizations
• Communicate effectively with patients, healthcare providers, and relevant parties regarding procedures
• Follow-up to ensure all necessary documentation is obtained and complete
• Schedule and reschedule patient follow-ups and procedures as needed
• Provide patients with essential information and instructions before their procedure date
• Send prescriptions to pharmacies via fax or email
• Ensure patients move through scheduled appointments efficiently
• Answer phone calls and respond to patient inquiries
• Update and maintain accurate patient information in the database
• Submit patient information to the verification department for pre-authorization
• Ensure completeness and accuracy of all patient forms and documentation
• Perform other related tasks as needed

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of in-network and out-of-network insurance, as well as patient financial responsibilities
• Familiarity with ICD-10 and CPT codes and medical procedures
• Ability to review and comprehend patient medical documentation
• Ability to independently identify and understand medical necessity requirements
• Strong task management and organizational skills with the ability to complete tasks in a timely manner
• Detail-oriented, ensure accuracy and thoroughness in all tasks
• Ability to work both independently and collaboratively as part of a team
• Adaptability and flexibility in a dynamic work environment
• Effective written and verbal communication skills

EDUCATION AND EXPERIENCE

• High School Diploma or GED
• One (1) year of experience in a medical facility
• Basic Life Support (BLS) Certified

BENEFITS

• 3 Medical Plans
• 2 Dental Plans
• 2 Vision Plan
• Employee Assistance Program
• Short and Long Term Disability Plans
• Basic Life and Voluntary Insurance Plans with AD&D
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:

Townsen Memorial Health System

Townsen Memorial Hospital

is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening