Imaging Scheduler & Patient Care Coordinator

Townsen Memorial Hospital Group; Texas; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Employee Assistance Program

Short and Long Term Disability Plans

Basic Life and AD&D Insurance

401(k) with vesting

PTO + Holidays

Job summary

Townsen Memorial Hospital Imaging - Med Center in Texas, United States, seeks a Full-Time Scheduler to coordinate patient appointments and communicate with patients and providers. Responsibilities include handling co-payments, insurance data, authorizations, and pre-authorization submissions, while ensuring accurate records and smooth patient flow.

The role requires a High School Diploma or GED, 1 year in a medical facility, and BLS certification.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a medical facility.
• BLS certification preferred or required.
• Knowledge of insurance, ICD-10 and CPT codes.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Determine patient co-payments and calculate co-insurance and deductibles.
• Enter insurance information, including co-payments and deductibles, into records.
• Prioritize authorization requests based on urgency.
• Initiate and assist with appeals for denied authorizations.
• Communicate with patients, healthcare providers, and parties regarding procedures.
• Follow-up to obtain and complete necessary documentation.
• Schedule and reschedule patient follow-ups and procedures.
• Provide patients with information and instructions before procedures.
• Send prescriptions to pharmacies via fax or email.
• Ensure patients move through appointments efficiently.
• Answer phone calls and respond to inquiries.
• Update and maintain accurate patient information in the database.
• Submit patient information to verification for pre-authorization.
• Ensure completeness and accuracy of all patient forms and documentation.
• Perform other related tasks as needed.

Skills

Insurance knowledge

ICD-10 & CPT codes

Communication skills

Education

High School Diploma or GED

1 year medical facility experience

BLS Certification

Job description

Bilingual Scheduler

Townsen Memorial Hospital Imaging - Medical Center, Texas, United States

About this position

Townsen Memorial Imaging - Med Center is looking for a Full-Time Scheduler to join the team!

Summary: The Scheduler is responsible for coordinating patient appointments while maintaining clear and proactive communication with both new and existing patients through inbound and outbound calls or email.

ESSENTIAL FUNCTIONS:

• Determine patient co-payments and calculate co-insurance and deductibles
• Enter accurate insurance information, including co-payments and deductibles, into patient records
• Prioritize incoming authorization requests based on urgency
• Initiate and assist with appeals for denied authorizations
• Communicate effectively with patients, healthcare providers, and relevant parties regarding procedures
• Follow-up to ensure all necessary documentation is obtained and complete
• Schedule and reschedule patient follow-ups and procedures as needed
• Provide patients with essential information and instructions before their procedure date
• Send prescriptions to pharmacies via fax or email
• Ensure patients move through scheduled appointments efficiently
• Answer phone calls and respond to patient inquiries
• Update and maintain accurate patient information in the database
• Submit patient information to the verification department for pre-authorization
• Ensure completeness and accuracy of all patient forms and documentation
• Perform other related tasks as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of in-network and out-of-network insurance, as well as patient financial responsibilities
• Familiarity with ICD-10 and CPT codes and medical procedures
• Ability to review and comprehend patient medical documentation
• Ability to independently identify and understand medical necessity requirements
• Strong task management and organizational skills with the ability to complete tasks in a timely manner
• Detail-oriented, ensure accuracy and thoroughness in all tasks
• Ability to work both independently and collaboratively as part of a team
• Adaptability and flexibility in a dynamic work environment
• Effective written and verbal communication skills

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• One (1) year of experience in a medical facility
• Basic Life Support (BLS) Certified

BENEFITS:

• 3 Medical Plans
• 2 Vision Plan
• Employee Assistance Program
• Short and Long Term Disability Plans
• Basic Life and Voluntary Insurance Plans with AD&D
• 401(k) with a 2-year vesting
• PTO + Holidays

Please visit our website for more information:

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.

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